Our customer service is available from 08.00 to 12.00 and from 13.00 to 17.00 (national rate, according to your telephone operator).
For any questions on
- the reimbursement of medical invoices, please call No. 0848 803 333
- your policy or premiums, please call No. 0848 803 555
You may send us your message using the following form. We will do our utmost to contact you as soon as possible.
Simple, fast and user-friendly
Easy with .pdf forms
Do you wish to notify a case of incapacity for work due to illness or accident?
You may do so using our notification forms in PDF format.
To make things even simpler, find out more about our online tool below.
A customised tool for small and medium-sized businesses, to simplify absence notification
Thanks to our Online claims notification application, you can notifiy absences online, swiftly and safely. Once you have entered the data, the notification is transferred electronically to Groupe Mutuel.
This tool also enables you to delegate data entry to the person suffering from the incapacity for work or to other members of your organisation. If you use our Corporate Extranet, the notified details are automatically saved.
You have a login and password
After you have entered your login and password, you will be redirected to the first screen of the claims notification. Tooltips are available at each step of the form to answer any questions you may have. Within one hour of submitting your notification, a copy of the claims notification will be sent to the email address entered upon requesting a user profile.
Start the notification process by clicking on the reason for absence:
Please note: for security reasons, the system will disconnect automatically after an inactivity period of 30 minutes.
You do not have a login and password
As an employer, you may request a user profile to benefit from the online service.