Our customer service is available from 08.00 to 12.00 and from 13.00 to 17.00 (national rate, according to your telephone operator).
For any questions on
- the reimbursement of medical invoices, please call No. 0848 803 333
- your policy or premiums, please call No. 0848 803 555
You may send us your message using the following form. We will do our utmost to contact you as soon as possible.
Groupe Mutuel today
As the leading health insurance provider in French-speaking Switzerland, Groupe Mutuel, Association d’assureurs, with 1.46 million clients insured by its six healthcare insurers and two private insurers, is also one of the leading insurers for the whole of Switzerland. Also active in occupational pension benefits (LPP/BVG) and life insurance, it provides a full range of personal insurance plans.
Close to 1.46 million individuals have taken compulsory health insurance (AOS/OKP) with a member health insurer of Groupe Mutuel. Around 20,000 companies in all sectors of activity have chosen Groupe Mutuel for their insurance contracts that cover daily allowance, accident insurance and occupational pension benefits. Turnover for the member companies of the association is close to CHF 5.7 billion, with over CHF 4.5 billion for compulsory health insurance. Groupe Mutuel insurers provide a full range of compulsory health insurance benefits, as well as supplemental insurance. In partnership with specialist insurers, such as Assista and Vaudoise Assurances, Groupe Mutuel also offers legal protection insurance (Legis) and patrimony insurance (personal liability insurance and contents insurance).
Groupe Mutuel administers two pension funds, Groupe Mutuel Prévoyance GMP, active throughout Switzerland, and Mutuelle Valaisanne de Prévoyance for companies in the canton of Valais. Groupe Mutuel Vie GMV SA is active in the life insurance sector.
Therefore, Groupe Mutuel, Association d’assureurs, is a comprehensive insurer that is able to meet the needs of both individuals and companies.
Groupe Mutuel pursues its activities in five service centres: Martigny (head office), Sion (VS), Lausanne (VD), Villars-sur-Glâne (FR) and Oerlikon (ZH). This decentralised presence is supplemented by 35 local and regional neighbourhood agencies throughout Switzerland.
Groupe Mutuel employs some 2,170 staff members to manage the significant development of its client base. Each year, Groupe Mutuel also welcomes around 30 apprentices, candidates for a professional baccalaureate and interns.
When it comes to communication and information technologies, Groupe Mutuel is currently setting up a latest generation platform which will allow it to meet the constantly evolving needs of its work and management processes. Ultimately, these commitments and investments have one single aim: to satisfy our insured members.
Groupe Mutuel, Association d'assureurs
Groupe Mutuel, Association d’assureurs, brings together a number of independent institutions active in healthcare and accident insurance, occupational benefits and life insurance. Created in 1993, Groupe Mutuel has roots dating well back in time since it inherited the Sociétés de Secours Mutuels (Mutual Support Societies), the first of which was set up in Saint-Maurice (VS) in 1852.
Groupe Mutuel puts its administrative infrastructure and employees at the disposal of its different companies which are legally independent and have their own respective corporate management bodies. This pooling of resources creates useful synergies from which all partner companies benefit. The mission of Groupe Mutuel is to defend interests and to manage its affiliated health insurers that offer compulsory health insurance: Mutuel Assurance Maladie SA, Philos Assurance Maladie SA, Avenir Assurance Maladie SA, EasySana Assurance Maladie SA, SUPRA-1846 SA and AMB Assurance-maladie et accidents. It also manages private insurers that provide supplemental insurance plans: Groupe Mutuel Assurances GMA SA and Mutuel Assurances SA, as well as the life insurance company Groupe Mutuel Vie GMV SA.
Groupe Mutuel is also responsible for the administration of two occupational benefits' foundations, Groupe Mutuel Prévoyance GMP and Mutuelle Valaisanne de Prévoyance.