Our customer service is available from 08.00 to 12.00 and from 13.00 to 17.00 (national rate, according to your telephone operator).
For any questions on
- the reimbursement of medical invoices, please call No. 0848 803 333
- your policy or premiums, please call No. 0848 803 555
You may send us your message using the following form. We will do our utmost to contact you as soon as possible.
Your daily health coach
Groupe Mutuel insureds may benefit from an exclusive and personalized health platform, free of charge, based on prevention and individual responsibility.
Thanks to its partnership with Ignilife, Groupe Mutuel provides its insureds with access to healthcare prevention programmes in the areas of nutrition, fitness and emotional health.
The purpose of this platform is also to better control health costs. Personal data protection is strictly guaranteed. At no time does Groupe Mutuel have access to personal data.
For the time being, Ignilife is available in French, German and Italian only.
When you first log on, you will be requested to enter your Ignilife access code, which you have received by post. You will then be able to define your user ID and password to ensure full confidentiality.
Ignilife offers simple and customised help.
Develop good habits by following programmes that match your profile and objectives.
Advantages of Ignilife
Ignilife is a global health coach solution that promotes a healthier lifestyle.
Learn more about yourself by completing your health assessment.
Track and view your progress thanks to an interactive interface.
Choose your priorities: stress, sleep, back pain, fitness… You get to decide!
Synchronize your favourite connected devices in a single location.
Expand your health knowledge with practical information for everyday life.
Find support, motivation and inspiration within Ignilife community.
Data security is a key issue
The concept is registered with the federal data protection commissioner.
Any health data recorded when using the platform is wholly owned by insureds. At no time does Groupe Mutuel have access to this data, which will never be sold or transferred to third parties.
To protect users, Ignilife has implemented a strong security and confidentiality policy. This enables Ignilife to separate user data from account data.