Our customer service is available from 08.00 to 12.00 and from 13.00 to 17.00 (national rate, according to your telephone operator).
For any questions on
- the reimbursement of medical invoices, please call No. 0848 803 333
- your policy or premiums, please call No. 0848 803 555
You may send us your message using the following form. We will do our utmost to contact you as soon as possible.
An innovative solution, unmatched premiums
PrimaTel is an innovative alternative to traditional compulsory health insurance, available throughout Switzerland.
Choose PrimaTel in order to avoid unnecessary appointments and to benefit from truly advantageous premiums.
- You are free to choose your first recourse practitioner.
- You contact the Medi24 advice centre before any medical visit and apply the medical recommendations provided.
- If a medical visit is required, Medi24 will refer you to your first recourse practitioner, except in special cases and emergencies.
- You maintain the same benefits than those under the ordinary health insurance and enjoy particularly attractive premiums.
- You are free to appoint your family doctor as first recourse practitioner.
- You will receive free and excellent medical advice.
- You will receive a summary of the medical recommendations in an SMS text message.
- You may appoint another first recourse practitioner once a year or in case of a change of address.
Our alternative insurance models
Instead of the ordinary healthcare insurance (traditional insurance model), persons insured with Groupe Mutuel can opt for one of the following alternative insurance models.