Our customer service is available from 08.00 to 12.00 and from 13.00 to 17.00 (national rate, according to your telephone operator).

 

For any questions on

  • the reimbursement of medical invoices, please call No. 0848 803 333
  • your policy or premiums, please call No. 0848 803 555

You may send us your message using the following form. We will do our utmost to contact you as soon as possible.

 

Find your nearest Groupe Mutuel agency by entering your postcode or place.

Terms and Conditions of Use

Important information

Persons who access the web platforms (Internet) of Groupe Mutuel, Association d'assureurs (hereafter “Groupe Mutuel”), hereby confirm that they have read and understood the following terms and conditions.

Data protection

Groupe Mutuel considers that data protection is paramount. Data is handled confidentially and will only be disclosed to third parties on the grounds of legal obligations and judicial decisions, or if the relevant third parties are authorised to access the information. When data is entered, viewed and amended, Groupe Mutuel, its member health insurers and companies, as well as its agents and authorised representatives, agree to take all necessary measures to comply with data protection regulations. However, we reserve the right, where appropriate, to use data for statistics, rendering it anonymous, and for marketing purposes within Groupe Mutuel.

The terms and conditions of Groupe Mutuel for processing data are available on our website (French, German and Italian only) and can be obtained at the following address:

Groupe Mutuel
Conseiller à la protection des données
Rue des Cèdres 5
P.O. Box
1919 Martigny

Data security

Groupe Mutuel will take all appropriate technical and organisational measures to protect data against loss, destruction, falsification, deterioration and unauthorised access. Our computer systems and networks are protected by firewalls and other security technologies.
If you send information by email, please be aware that anyone can access the Internet.Therefore, unauthorised third parties may view the information and collect or use it without your consent or even falsify the data. Nevertheless, if you contact us by email, we will assume that you implicitly wish to communicate with us in this way. Accordingly, you agree that we may reply to you, or forward the requested data, by email.

Use of Groupe Mutuel web platforms

All of the features on the Groupe Mutuel web platforms are protected by copyright legislation. Reproduction of information or data, including the use of texts or pictures, or parts thereof, will be subject to the prior written authorisation of Groupe Mutuel. Moreover, you may not reproduce, copy, send, distribute or use in any other way the brands and logos used on Groupe Mutuel web platforms without the prior written authorisation of Groupe Mutuel.
It is not permitted to create links to this website without the prior written consent of Groupe Mutuel. If you wish to list our web platforms, please contact our webmaster to obtain all the necessary material for creating the link (logo, brands, etc.).
Groupe Mutuel, Association d'assureurs, reserves the right to modify these terms and conditions at any time and without prior notice.

Links to other websites

Groupe Mutuel does not check the links to other websites on its web platforms. Therefore, it is not liable for these websites (nor for the products or services offered there).

Google Analytics and other web platform technological tools

This website uses Google Analytics, a website analysis service provided for by Google Inc. (“Google”), as well as other tools for analysing and processing data.
When you view our web platforms and/or browse the latter, a certain amount of data can be collected passively (i.e. without you having to actively make such data available) by different technologies. Once again, please be aware that this may also be the case for your personal data.
Groupe Mutuel and its service providers handle data passively in different ways, including:

  • through your web browser: most browsers collect data passively, including your MAC address (Media Access Control), your device (mobile, desktop or tablet) and its identification number, the device’s operating system (Windows or Macintosh), the screen resolution or your browser’s type or version.
  • through your IP address: your IP address is a number that is allocated automatically to your computer by your Internet service provider. This number is identified and stored automatically in the file information of our servers every time a user views our web platforms. The time of the visit and the page(s) visited are also recorded. Collecting IP addresses is a standard practice on Internet and a number of other websites use this practice regularly. For example, we use IP addresses to calculate the number of visits to our website, identify server problems and manage our web platforms. 
  • through cookies: cookies are small text files which are stored directly in the device used to access our web platforms. Cookies allow us to collect data, such as the data mentioned above, but also behavioural data such as the time spent on our web platforms, the pages viewed and the language settings. Furthermore, we use cookies to collect statistical data on the use of our corporate web platforms to constantly improve their appearance and features, to understand how they are used and, more generally, to help us understand the questions related to our web platforms. Along with our external service providers, we also use this data for security purposes in order to facilitate navigation, display information more efficiently and personalise the web page while it is being used. We also use cookies to recognise your computer or terminal, making it easier for you to use our web platforms, such as compiling your personal data in a form after a first visit. Cookies also allow us to select adverts or offers you may wish to see and to display them while you are browsing our web platforms. We can also use online advertising cookies to monitor clients’ reactions to our advertisements.
    You may of course refuse to use these cookies by following the relevant instructions of your browser. The following links show you how to set the cookies according to your browser: Internet Explorer, Mozilla Firefox, Google Chrome and Safari. However, if you refuse to use the cookies, you may encounter some inconvenience when using our web platforms (e.g. the content may not display correctly or may not display at all). You may also no longer receive any advertisement or offers from us in line with your interests and needs. If you wish to find out more about cookies, please check the following website of the Federal Data Protection and Information Commissioner
  • using Pixel Tags: Pixels Tags, also called Web Beacons or Clear GIFs, as well as other similar technologies, may be used in connection with a number of pages on our web platforms. They are not stored in your device, but will be activated during your visit to inform us of user activity on our web platforms for example. This information will help us to measure the success of our marketing campaigns and to issue statistics on the use of our web platforms and response rates.
    The use of cookies and Pixel Tags, as well as other similar technologies on our web platforms, allow us and external providers appointed by Groupe Mutuel to display advertisements on our products and services when you visit our web platforms and other websites or web environments on Internet (“Retargeting”).

Marketing / publicity

We may use your personal data and any other information left on our website to send you a flyer, email, text message or offer for the products and services provided by Groupe Mutuel or a partner company, which may be of interest.
We may send your personal information to third party providers for processing, i.e. to agents who support our business. Third party providers may have their headquarters in Switzerland or in other countries where legislation provides for an appropriate level of protection in accordance with the Law on Data Protection (LPD/DSG).
By leaving your personal data on our web platforms, you authorise us to process the related data. Otherwise, you may contact our webmaster at all times to require that this data not be used for the purposes set out above.

Language discrepancies

The content of the web platforms of Groupe Mutuel is in French, German, Italian and English. In case of divergences of interpretation or divergences in the translations, only the French version is authoritative.

Exclusion of guarantee

In developing and maintaining its web platforms, Groupe Mutuel pays particular attention to the quality, integrity and security of the information. Moreover, it takes all reasonable measures to ensure the proper functioning of its web platforms. Nevertheless, it cannot guarantee that documents, software, information and the data contained therein are accurate, reliable and comprehensive.
Furthermore, system failures such as interruptions, virus attacks or data loss cannot be ruled out. Finally, Groupe Mutuel reserves the right to supplement, amend or delete its web platforms and the information contained therein at any time and without prior notice.

Restriction of liability

Under no circumstances, including in the event of negligence, can Groupe Mutuel be held liable for direct, indirect or consequential damages resulting from browsing, exploring, using or the impossibility of using its web platforms.

Applicable law

The owner of this web platform is Groupe Mutuel, whose headquarters are in Martigny (Switzerland). Any disputes arising from or related to the use of this web platform are governed by Swiss law. The exclusive place of jurisdiction is Martigny.

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