Our customer service is available from 08.00 to 12.00 and from 13.00 to 17.00 (national rate, according to your telephone operator).


For any questions on

  • the reimbursement of medical invoices, please call No. 0848 803 333
  • your policy or premiums, please call No. 0848 803 555

You may send us your message using the following form. We will do our utmost to contact you as soon as possible.


Find your nearest Groupe Mutuel agency by entering your postcode or place.

Request for documents

  1. I am completing my tax return. Where can I obtain evidence of spending on my healthcare insurance?

    Send us your request for a certificate online.

    This document will be forwarded to you as soon as possible.

    Rate :
  2. I have lost my insurance certificate/my premium or contribution invoice. How can I obtain a new copy?

    Send us your request online.

    This document will be forwarded to you as soon as possible.

    Rate :
  3. I would like my health insurance plan to debit my premiums and participation directly to my bank or postal cheque account. How should I proceed?
    • You have a postal cheque account:
      Complete the "Direct Debit" form and send it to us authorising us to deduct the various sums in our favour directly from your postal cheque account.
    • You have a bank account:
      Complete our online form
      and we will send you an LSV form which you will then have to return to us duly certified by your bank.

    Changing the method of collection for future invoices can only be carried out after you have given your consent.

    In the meantime, you may still receive invoices. If this is the case, please settle them.

    Rate :
  4. When I travel outside Switzerland, can I obtain a certificate of coverage abroad?

    This document can be made out in the three Swiss national languages and in English. Send us your request online.

    For clients travelling to Russia, your passport number and travel date are required to prepare the certificate. Please send the number to your Insurer.

    This document will be forwarded to you as soon as possible. If it consists of an urgent request, please contact our customer service on 0848 803 111.

    Further information about stays and travel abroad.

    Rate :

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