PrimaTel is a cost-effective alternative to standard insurance. This model combines the advantages of medical advice by phone with those of a general practitioner.
The ordinary deductible is CHF 300 for adults and CHF 0 for children.
I can reduce my premium by increasing my deductible.
Our online offers system allows you to rapidly calculate your premium, without any obligation on your part. If you accept the offer, simply print it out and send us the proposal form duly signed.
By phone
0800 808 848 (freephone number)
08.00 – 18.00 from Monday to Friday, except on public holidays
By email
If you fail to comply with the rules of PrimaTel insurance (“breach”) more than twice in the same calendar year, you will no longer be reimbursed in the event of further non-compliance. In case of repeated non-compliance, you may be transferred to the standard compulsory health insurance model.
If you suffer from a chronic illness, you must ask Medgate to provide you with a referral for your specific condition so that you are able to follow your treatment without having to contact the call-centre before each appointment. Such referrals are valid until the end of the year and must be renewed between October and December for the following year.
You must ask the doctor you first saw to issue a referral voucher, which must then be sent to Groupe Mutuel so that the treatment with the other specialist can be covered.
