Basic insurance with advice by phone and family doctor

PrimaTel is a cost-effective alternative to standard insurance. This model combines the advantages of medical advice by phone with those of a general practitioner.

  • When signing up to the insurance, I am free to choose my general practitioner.
  • I call Medi24 first in all medical matters (except in an emergency or in cases specified in the terms and conditions of insurance).
  • I apply one of three recommendations given by Medi24: self-treatment, emergency services or general practitioner who will refer me, if necessary, to another specialist.
  • It is imperative that I call Medi24 before seeking medical treatment. I will then follow their treatment recommendation..

Available Deductibles

The ordinary deductible is CHF 300 for adults and CHF 0 for children.
I can reduce my premium by increasing my deductible.

  • Savings: I save up to 16% on my insurance premium.
  • Response time: I can obtain expert advice by phone at any time. Therefore, I avoid unnecessary appointments.
  • Reliability: Medi24 hotline has over 10 years' experience in telemedicine. Over 120 specialists are available 24/7 to answer my questions in French, German, Italian and English.
Calculate your insurance premium online
  • Our online offers system allows you to rapidly calculate your premium, without any obligation on your part. If you accept the offer, simply print it out and send us the proposal form duly signed.

  • Calculate my premium in the online offers system

Request advice
  • By phone

  • 0800 808 848 (freephone number)
    08.00 – 18.00 from Monday to Friday, except on public holidays

  • Meet an adviser at home

  • Form to request a contact

Frequently asked questions

Yes. If this was just an oversight, there will be no consequences on your refunds.
However, if you repeatedly forget to contact the Medi24 call centre, we reserve the right to transfer you to the ordinary basic health insurance (standard model).

You have a postal account:
Complete and send us the “Direct Debit” form , by which you authorise us to debit directly your postal account for the various amounts due to us.
You have a bank account:
Complete our online form and we will send you an LSV form. Please return it to us duly certified by your bank.
We will not be able to change the method of collection of future invoices until we have received your authorisation. In the meantime, you may still receive invoices. If this is the case, please pay them as before.

The website offers you a service for comparing and locating Swiss hospitals by type and speciality. The website also provides information on quality of care and patient satisfaction.

In accordance with Article 3 of the Swiss Federal Health Insurance Law (LAMal/KVG), any person residing in Switzerland is obliged to take out health insurance within three months of birth or taking up residence in Switzerland. If a person does not sign up for insurance, the cantonal or communal authorities will register that person automatically.

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Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111