Basic insurance with family doctor

SUPRAcare insurance model is a cost-effective alternative to the standard insurance. You are free to choose your general practitioner who you will consult first in all medical matters.

  • When signing up to the insurance, I am free to choose my general practitioner.
  • I consult this doctor first in all medical matters (except in an emergency or in cases specified in the terms and conditions of insurance).
  • This doctor will provide medical care or refer me to the relevant specialist or medical facilities.
  • SUPRAcare is available in the following cantons: Appenzell Ausserrhoden, Basel (BS and BL), Bern, Geneva, Graubünden, Jura, Lucerne, Neuchâtel, Ticino and Vaud.
  • The SUPRAcare model is based on the third-party guarantor system for pharmacy costs: I pay my pharmacy bill and then ask my insurer for a refund.

Available Deductibles

The ordinary deductible is CHF 300 for adults and CHF 0 for children.
I can reduce my premium by increasing my deductible.

  • Savings: I save up to 20% on my insurance premium.
  • Trust: I have a relationship of trust with my general practitioner.
  • Simplicity: I can choose this insurance model while keeping my current family doctor.
Calculate your insurance premium online
  • Our online offers system allows you to rapidly calculate your premium, without any obligation on your part. If you accept the offer, simply print it out and send us the proposal form duly signed.

  • Calculate my premium in the online offers system

Request advice
  • By phone

  • 0800 808 848 (freephone number)
    08.00 – 18.00 from Monday to Friday, except on public holidays

  • Meet an adviser at home

  • Form to request a contact

Frequently asked questions

a) Pharmacy costs: your pharmacy costs are covered as before. This means that you pay your invoices directly to the pharmacy and then you are reimbursed by your insurer, after deduction of the co-insurance amounts (“third-party guarantor” system).
b) Costs of other healthcare providers (doctors, laboratories, physiotherapists, etc.): these costs are normally also refunded according to the “third-party guarantor” system. However, if the healthcare provider has entered into a “third-party payer” agreement with Groupe Mutuel, the insurer settles the healthcare provider's invoice and invoices the insured person for his share of the costs.

You are allowed to change general practitioners once a year.
All you have to do is send us the name of your new doctor by post or by email (

  • Special condition for SupraCare: the general practitioner can only be changed with the prior consent of the insurer.
  • Special condition for BasicPlus, Optimed and Health Network Geneva: your new doctor must be on the list of doctors approved by the network.

Yes, it covers home care services when administered by nurses or by an approved home care organization. However, you must have a medical prescription for these services. 

Mainly dental accidents not covered by accident insurance and certain serious illnesses of the masticatory system as defined in Articles 17 to 19(a) of the Ordinance on Healthcare Insurance Benefits (OPAS/KLV). Terms of coverage are very restrictive.
In case of doubt, send us a treatment request completed by your dentist (detailed report, notification of injuries according to LAMal/KVG, cost estimate, X-rays, …).

In accordance with Article 3 of the Swiss Federal Health Insurance Law (LAMal/KVG), any person residing in Switzerland is obliged to take out health insurance within three months of birth or taking up residence in Switzerland. If a person does not sign up for insurance, the cantonal or communal authorities will register that person automatically.

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Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111