FAQ – Most frequently asked questions

Our answers to the most frequently asked questions

You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.

Request for documents

If you wish to obtain information on someone else’s records over whom you have no legal authority, you must have a power of attorney signed by the person concerned (or his/her legal representatives). Otherwise, the health insurance company will refuse to give out information, in accordance with the Data Protection Law.
You can find a pre-filled power of attorney on our website. Have it completed and signed by the person concerned by your request for information, and return the document to us.

You can contact us by phone or by email or via the contact form. Do not forget to specify the desired statement period. We will send you the document as soon as possible.

This document can be drawn up in the three national languages and in English. Send us your request online.
For clients travelling to Russia, Mundo supplemental insurance is required, unless you have similar coverage with another insurance company.
We will send you the requested certificate as soon as possible. If your request is urgent, please call our Customer Services on 0848 803 111.

You can find all the relevant documents in the “Useful documents” section. These include:
- power of attorney templates
- accident reporting forms
- the lists of general practitioners for the various insurance models.
However, you will have to ask Groupe Mutuel directly (by post, email or phone) for certain specific documents, such as direct debit forms (LSV).

Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111