FAQ – Frequently asked questions
Our answers to the most frequently asked questions
You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.
LeClub is a programme through which we offer our insured members concrete and exclusive advantages in various fields such as health, wellness, culture and travel.
Discounts offered through our LeClub offers are entirely financed by our partner companies, with no link to your insurance premiums. The only exceptions are Live Music Production offers and LeClub events, to which Groupe Mutuel member insurance companies contribute financially.
No. As a person insured with a member health insurance company of Groupe Mutuel, and in possession of an insurance card, you are automatically a member of LeClub. As such, you benefit all year round from a number of concrete and exclusive advantages in various fields.
You can benefit from LeClub offers by simply presenting your insurance card or entering a code. See the offers for a detailed explanation on how to benefit from the advantages.
On our website: www.groupemutuel.ch/club
Discover our offers on our website. They are listed by theme, region, date and preference.
- Via the LeClub electronic newsletter
Our LeClub eNews informs you in advance, eight to ten times a year, about our new exclusive offers. Subscribe to our newsletter now by completing the registration form.
- In your mailbox
LOGIN insert– Flyer “Privilèges LeClub”. Discover LeClub offers four times a year in the insert enclosed in the LOGIN magazine for insured persons. The magazine is published in January, April, June and October.
Discover LeClub benefits four times a year in an appendix to your quarterly invoicing. The flyer is published in February, May, August and November.
We use two printed media to inform our customers of LeClub advantages. These media are sent with existing communications in order not to generate additional mailing costs.
- LeClub flyers are automatically enclosed in the quarterly invoicing. Unfortunately, we are unable to extract an address from our mailing files.
- The “Privilèges LeClub” flyer is enclosed with our LOGIN magazine. You can unsubscribe from LOGIN by sending your request by email to firstname.lastname@example.org.
Note: the LOGIN magazine, to which you are subscribed for free, contains useful information. It gives you a better understanding of the health and health insurance system, both of which your insurer has a duty to provide you with information.
Yes, in case of a family grouping, only one flyer is sent to the family contact person. However, if you need additional flyers to take advantage of an offer, please contact us at: email@example.com.
Please complete the contact form available online. Thank you in advance for your comments and suggestions. These allow us to adapt our offers to your expectations and requirements.
Go to www.groupemutuel.ch/club, under the tab “Contact”, “Become a LeClub partner”, and fill in the form reserved for companies.
- Form to propose an offer at national level (for our insureds throughout Switzerland)
- Form to propose an offer at local or regional level (restricted to insured members in a specific canton or area)
Your personal data will under no circumstances be used in the selection and design of our offers. They are never sent to our partners. Only your address details are taken into account for the distribution of these offers.