Our commitment to our customers

To continuously improve our services to meet all requirements

Each request is unique and deserves our full attention. That is why Groupe Mutuel makes every effort to ensure that each of its insured members receives a personalised service. Whether you are a private customer or a company, it is our responsibility to assist you as promptly as possible.

What our
PRIVATE CLIENTS SAY

Our private clients speak about their experience with Groupe Mutuel and reveal the advantages that are important to them.

READ MORE

What our
corporate clients say

Companies explain why they have chosen Groupe Mutuel to take care of their employees.

READ MORE
We are better than yesterday and less efficient than tomorrow

Managing large amounts of data requires continuously improving our processes. Whether by introducing new technology or altering processes, we are always seeking to improve our ability to meet the requirements of our insured persons.

Each complaint is an opportunity for improvement

Customer satisfaction is our priority. Each complaint is recorded and reviewed by a person in charge. When something is not acceptable to our insured members, it is essential that they are able to let us know. When a problem is identified, we do everything we can to fix it.

Our employees are committed to improving our services

Behind every interaction between our insured members and Groupe Mutuel, there are dedicated employees. Thanks to their commitment, know-how and initiative, our teams are the key to our success.

Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111