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Do you have any questions about a statement of benefits? We will be happy to answer them.

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Find all your statements of benefits and reimbursements at any time via your Customer Area.

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Frequently asked questions

I have received your refund statement, but it appears that you are only partially refunding the cost of some invoices. Why is that?

Part of the costs of your medical treatments are payable by yourself. Your contribution to costs includes the following items:

  • the annual deductible;
  • a 10 % (20% for some brand-name medicines) share of the costs exceeding the deductible (subject to a maximum of CHF 700/year for adults and CHF 350/year for children); and
  • a contribution of CHF 15/day when staying in hospital.
How can I obtain a statement of benefits (detail of refunded and invoiced benefits, and cost-sharing amounts)?

You may contact us by email or by phone or via the contact form. Please specify the required statement dates. We will send you the document as soon as possible.
You can also get an overview of your situation on our GMnet platform or the mobile application GMapp.

Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111

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