FAQ – Frequently asked questions
Our answers to the most frequently asked questions
You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.
Use the contact form available on our website, or send us a letter.
You have a postal account:
Complete and send us the “Direct Debit” form , by which you authorise us to debit directly your postal account for the various amounts due to us.
You have a bank account:
Complete our online form and we will send you an LSV form. Please return it to us duly certified by your bank.
We will not be able to change the method of collection of future invoices until we have received the authorisation from your bank. In the meantime, you may still receive invoices. In this case, please pay them as before, using the payment slips sent previously.
Thanks to the e-bill feature of PostFinance and the Swiss banks, you may receive and pay your invoices easily, securely and without using paper.GMnet and our mobile application GMapp also allow you to receive your bills electronically and to view your payments history at any time.
Payment arrangements (extension of a deadline or payment by instalments) depend on the circumstances and are granted at certain conditions.
Please contact our customer service department on 0848 803 111 to discuss your options.
You can receive your invoices monthly, quarterly, bi-annually or annually. Choose the frequency that suits you best and contact us to let us know.