Contact us

Forms, addresses, telephone numbers

Do you have any questions? Write to us, call us or visit us in person: we are at your disposal. You can find here the addresses and telephone numbers of Groupe Mutuel, our branches and Medi24.

Please fill in this form to send us your request, question or complaint.

One single address for sending medical invoices (original documents) and letters:

Groupe Mutuel
Rue des Cèdres 5
P.O. Box
1919 Martigny

One single number

for general enquiries or questions relating to your contract, refunds, our products and offers

  • 0848 803 111
    On the Swiss landline network: national rate / On the Swiss mobile network: according to your mobile network operator

  • Our Customer Services are available from 08.00 to 18.00
    from Monday to Friday

Find the closest branch

Click on the button “Around me” or enter a postal code

Do you have a health problem or medical question?

Call Medi24, our telemedecine partner. 120 health professionals are available to help you find the best solution to your health problem at any time of the day or night.

Help is provided in French, German, Italian and English in the form of:

  • instructions on how to behave faced with a health problem or medical emergency
  • medical information
  • travel advice

Just between us, whenever you want

Do you need personal advice? Don't wait. 
We call you free of charge, at the time of your choice, from Monday to Friday, from 08.00 to 18.00. 

Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111