Contact us

Forms, addresses, telephone numbers

Do you have any questions? Call us or write to us! In the event of a medical emergency, you will find here the different customer care channels (forms, phone numbers, etc.) of Groupe Mutuel and Medi24.

Forms

Address and email

Telephone

Branches

Medi24

Please fill in this form to send us your request, question or complaint.

One single address for sending medical invoices (original documents) and letters:

Groupe Mutuel
Rue des Cèdres 5
P.O. Box
1919 Martigny
info@groupemutuel.ch

One single number

for general enquiries or questions relating to your contract, refunds, our products and offers

  • 0848 803 111
    On the Swiss landline network: national rate / On the Swiss mobile network: according to your mobile network operator

  • Our Customer Services are available from 08.00 to 18.00
    from Monday to Friday
     

Find the closest branch

Our agencies have reopened. To protect the health of customers and staff alike, a number of exceptional sanitary measures have been taken: hand sanitizer available on site, one face mask available upon request, free of charge, plexiglas between customers and employees and a limited number of people allowed in at a time.

Click on the button “Around me” or enter a postal code

AROUND ME

OR

Do you have a health problem or medical question?

Call Medi24, our telemedecine partner. 120 health professionals are available to help you find the best solution to your health problem at any time of the day or night.

Help is provided in French, German, Italian and English in the form of:

  • instructions on how to behave faced with a health problem or medical emergency
  • medical information
  • travel advice

Are you
INSURED WITH PRIMATEL?

You must call Medi24 first, before seeing a doctor. The advice and call are free.

Medi24 for PrimaTel
  • Obligation to call in case of a health problem
  • Clear and detailed instructions
  • Free call and advice
  • Available 24 hours a day
0800 852 852

Are you
INSURED WITH SANATEL?

You must call Medi24 first, before seeing a doctor. The advice and call are free.

Medi24 for SanaTel
  • Obligation to call in case of a health problem
  • Recommendations on how to proceed
  • Free call and advice
  • Available 24 hours a day
0800 726 283

Hare you
INSURED WITH CALLDOC?

You must call Medi24 first, before seeing a doctor. The advice and call are free.

Medi24 for CallDoc
  • Obligation to call in case of a health problem
  • Recommendations on how to proceed
  • Free call and advice
  • Available 24 hours a day
0800 963 963

Do you have basic health insurance
with Groupe Mutuel?

If you are insured for compulsory basic health insurance with one of the member insurance companies of Groupe Mutuel, you can call Medi24 to obtain free medical advice.

This free service is offered to all insureds with basic coverage.

Medi24 for basic health insurance
  • Optional call
  • Free advice (cost of the phone call)
  • Available 24 hours a day
0848 803 308

Callback request

Our customer service is currently restricted.
However, we can call you back as soon as possible by sending the reminder form.

CONTACT ME
Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111