Your Customer Area

From a mobile application or via a computer, you can easily manage your health insurance, wherever and whenever you wish.

A portal to make your life easier

Quick

Easy

Convenient

Your medical invoices?

  • Scan and send your invoices and referral vouchers without delay
  • Monitor the status of your refunds at all times


Your documents?

  • Find all your documents in one place (insurance certificates, statement of benefits, letters, tax certificates, etc.)
  • Set your notifications so that you don’t miss anything


Your contracts?

  • Save time by updating your contracts and personal information yourself


Interesting offers?

  • Take advantage of our exclusive LeClub discounts on a number of products and services


Your data is secure

  • Your data is protected by a personal username, a password and an access code.

Your insurance card always at hand

Find your insurance card in digital format, for you and your family (available for basic insurance).

How do you wish to register?

Sign up to to the Customer Area in five minutes, thanks to the mobile app!

  • Download the Groupe Mutuel application
  • Create your account using the form
  • Scan an identity document and take a photo of yourself (selfie)
  • Receive a temporary password via SMS text message and choose a new password.

It's easy to sign up to the Customer Area from your browser

  • Go to the registration page of your Customer area
  • Create your account using the form
  • Scan the QR code on the screen with your phone (not necessary if you are using your smartphone) 
  • Scan an identity document and take a photo of yourself (selfie).
  • Receive a temporary password via SMS text message and choose a new password.

Sign up

Would you prefer to receive your login details by post?

  • Simply choose the option "Receive my user ID by post"
  • You will receive your temporary password by mail within five to seven days

  • You will then be able to set your new password.

Digital or paper invoices, you get to choose!

  • You receive all your documents directly in your Customer Area. A notification is sent to you by email or on your smartphone.
  • If you prefer, you can activate the paper option in your account settings to receive your premium invoices and co-insurance statements also by post.
  • The following documents are only generated electronically: benefits statements (reimbursements), tax certificates, insurance certificates and some letters.

Anywhere and at any time!

Do you have any questions?

Call our hotline on 058 758 71 71
Write to us at: extranet@groupemutuel.ch

Go to the FAQ to find the most frequently asked questions concerning your Customer Area

Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111