The Compassana application

A new partner to help you better manage your health

In addition to your Customer Area, the app offered by our partner Compassana allows you to better organise your healthcare thanks to additional free services: medication lists, medical prescriptions and other medical documents, as well as healthcare contacts.
Download Compassana

 

Your medical information always at hand!

Whether you're at the pharmacy, visiting your family doctor or a new specialist, in hospital or at home, your most important health information is now available and stored in one single place.

Take control of your health journey!

Your medicines, instructions for use and treatment periods


  • Medicines can be added manually, by scanning their packaging or the QR code on your medication plan
  • You can also automatically find the list of medications sent to Groupe Mutuel

Your medication prescriptions


  • Your prescriptions can be renewed in just a few clicks and sent directly to your pharmacy or home
  • You can easily order your medications and choose the delivery method that suits you best (delivery to your pharmacy, doctor's office or home)

Your medical documents


  • Your medical results, allergy reports, prescriptions, vaccination records, links, photos, etc. can be added at any time
  • Only you can see your documents

Your appointments


  • You can quickly find your medical contacts and their details
  • You can make appointments with them online

Your usual healthcare services are also available in Compassana

Insured person's guide: your first points of contact

Pharmacy, telemedicine, symptom checker or family doctor.

The list of your preferred first points of contact according to your alternative insurance model is available in the Groupe Mutuel and Compassana apps.

Your symptom checker

You can assess your symptoms using the Groupe Mutuel and Compassana apps.

After each assessment, your report can be stored on Compassana so that you can easily consult it or send it to your healthcare contacts.

Your Medi24 telemedicine service

 Exclusive to SanaTel contracts 

A team of 250 healthcare professionals is available 24/7 to provide you with advice tailored to your needs.

With your consent, they can, for example, access the medical reports stored on your Compassana app and send you a tailored treatment plan via secure messaging.

How can Compassana help you on a daily basis?

  • Find the name of a forgotten medication
  • Make an appointment, even at 11 pm
  • Find a doctor nearby, wherever you are
  • Receive your medication without leaving your home
  • Have your medical information at your fingertips, even on holiday
  • Share results with a new specialist
  • Review your treatment without searching through your papers

Peter A.
Peter A.

"The app's design is intuitive and easy to use. On the first page, the tiles allow me to quickly add documents or medications. It's great that I can manage my documents and medication list myself.

The app helps me keep track of my documents and medications. Generally speaking, the older you get, the more demanding you become when it comes to your medical records. This is due to the amount of information that needs to be documented. This is also true for me. I therefore need additional features to effectively organise my daily healthcare."

Joaquín P.
Joaquín P.

"Compassana is an excellent app for tracking your interactions with healthcare providers. Being able to see all your medical data in one place is a great thing for healthcare systems where interoperability is not a reality. Compassana helps me collect and organise my medical records and export them in a shareable format.*"

*Testimonial from the Android store

How can I benefit from Compassana?


  • Download the app offered by our partner Compassana
  • Log in with your Groupe Mutuel Customer Area user ID

Frequently asked questions

Compassana is a free application that connects insured persons, hospitals, family doctors, laboratories, pharmacies and other players in the health system.

Its aim is to facilitate communication between patients and healthcare professionals thanks to the advantages of digitalisation.

Compassana allows you to organise your care pathway according to your needs. The features and services of the Compassana application are constantly evolving. A number of digital services and providers will be added to the application in the coming months.

The services currently available make it possible to:

  • enter the list of your medicines
  • access, store and file your documents and health data (medical reports, prescriptions, pictures, links) in relation to your treatment history
  • book appointments online with your doctors, therapists, pharmacies and other medical service providers
  • search for health professionals, contact them and find them quickly by adding them to your “Favourites”
  • use telemedicine services
  • Access personalised content based on your alternative insurance model (list of possible contact points in case of a health issue, telemedicine number, health contacts, etc.)
  • Renew your medical prescription online
  • Order medication
  • Assess your symptoms

Compassana is for anyone who wants to organise and monitor their health, whether they have a medical condition or not.

  • How do I take my medication?
  • Where am I in relation to my care pathway?
  • What costs are covered by my health insurance?
  • How can I quickly find the right contacts?

No. The health data you store in Compassana belongs exclusively to you and only you get to decide with whom to share it. By data protection, we mean first and foremost the protection of your "data privacy". This means that you are the only person who can log into your user account and freely dispose of it. The use of the Compassana application is subject to the highest legal requirements and the latest recommendations on information security and data protection.

  • Go to the Groupe Mutuel app and, in the section "My health", follow the link to Compassana.
  • Go to the main menu of the Groupe Mutuel app, in the section "Contact us", then click on "Telemedicine partner".
  • Or go to your Compassana app, select "More" > "Basic insurance" > "Telemedecine service"

Compassana support will be happy to answer any detailed questions you may have about the Compassana application.

Telephone: +41 44 585 76 76 (Mon – Sun, 8 am – 7 pm)

Email: support@compassana.ch

Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111