Mission statement and values
As the only global personal insurer in Switzerland, we aim to be a preferred partner for health and personal risk insurance, at the service of both private individuals and corporate customers.
Because we place people at the heart of our business, we are committed to caring about our customers and remaining by their side during their entire life journey.
Listening to and getting to know a person is what motivates us to design comprehensive, personalised and sustainable services for private individuals and companies. Aware that insurance is a complex business, we strive to bring clarity to customer experience. In line with our entrepreneurial roots, we act proactively and relentlessly to anticipate and meet everyone’s expectations as closely as possible, whatever the circumstances. We provide security to all our customers by anticipating their future needs in an innovative and sustainable manner.
As an easily accessible partner, it is our responsibility to constantly rethink our customer relationships to enhance prevention, collaboration and mutual support, in order to provide peace of mind to all our customers and meet the current challenges of the Swiss society in terms of health and personal risk insurance.