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Private customers

Our products – your coverage

Health insurance
- Basic health insurance
  - Standard
  - PrimaCare
  - PrimaFlex
  - PrimaPharma
  - CallDoc
  - PrimaTel
  - OptiMed
  - SanaTel
  - Health Network Geneva
  - SUPRAcare
  - BasicPlus model
- Supplemental health insurance
  - Combined supplemental insurance
    - Global
    - AMB Assurances SA
    - Global Classic
    - Global flex
    - Global mi-privée
    - Global privée
    - Global smart
    - Comparison table for combined supplemental insurance
    - Comparison table for combined supplemental insurance
  - Outpatient treatment insurance
    - Supplemental health insurance with a bonus
    - Supplemental care insurance
    - Premium
    - Optimum
    - Optimum
    - Vitalis
    - Alterna
    - Comparison for outpatient treatment supplemental insurance
    - Comparison for outpatient treatment supplemental insurance
    - Comparison for outpatient treatment supplemental insurance
  - Hospitalisation insurance
    - Supplemental hospitalisation insurance
    - H-Bonus
    - Hôpital senior
    - H-Capital
    - Comparison table
    - Comparison table
  - Travel and trips abroad
    - Mundo
    - Visitor medical insurance
    - Health insurance for expatriates
  - Dental insurance
  - Alternative medicine
  - Supplemental accident insurance
    - Acrobat
    - ActiVita
    - SafetyPro
  - Allowances, pensions and lump-sum capital amounts
    - Daily allowance insurance
    - Sekunda
    - ProVista and ProVista Light
    - KidsProtect
  - Proposal for transfer to a similar insurance product
- Swiss health insurance comparison: 2024 premiums

Financial security
- Assurances de capitaux et de rentes
  - Global vie start
- Epargne
  - Global vie start
  - First Invest
  - VariaInvest
- Assurances en cas de décès ou d'incapacité de gain
  - Insurance in the event of death
    - Demande de contact
  - Insurance in the event of earning incapacity
  - SanaVista
  - SafeCapital

Legal and material security
- Personal liability and household contents insurance
  - HomeProtect
  - SelfProtect
- Legal protection insurance
  - Legisduo
  - Legis priva
  - Legissana
  - Legisstrada
  - H1/Comparison table
- CyberProtect

Professional activity
- Accident insurance

Self-service

Your insurance requirements

Your health needs
- Have eye surgery without breaking the bank
- Get personal insurance for my sports activities
- Cover my medical costs in the event of an accident
- Cover my dental care
- Get in-home childcare for my sick children
- Choose my level of comfort and preferred hospital
- Coverage of medicine and pharmacy expenses
- Arrange house and pet sitters in the event of an accident
- Getting vaccinated for travel
- Our solutions for families
- Discounts for families
- Managing health insurance for the whole family
- Cover my maternity costs
  - Covering expenses related to my pregnancy
  - Preparing to give birth
  - Insurance for newborns
- Insure my children or my baby to be born
- Switch health insurance
- Optimise your insurance costs and save money
- Save on supplemental insurance
- Optimise your health insurance
- Optimise the costs of my basic insurance
- Find the best basic insurance
- Find the best combined supplemental coverage
- Get personal insurance coverage for travel abroad
- Cover my costs for glasses/contact lenses
- Calculate your insurance premium
- Calculate your insurance premium
- Assurance maladie dans le canton du Valais
- Assurance maladie dans le canton d'Appenzell
- Assurance maladie dans le canton de Glaris
- Assurance maladie dans le canton de Nidwald
- Assurance maladie dans le canton d'Obwald
- Assurance maladie dans le canton de Schaffhouse
- Assurance maladie dans le canton de Schwytz
- Assurance maladie dans le canton de Thurgovie
- Assurance maladie dans le canton d'Uri
- Assurance maladie dans le canton de Vaud
- Assurance maladie dans le canton de Genève
- Assurance maladie dans le canton de Fribourg
- Assurance maladie dans le canton de Neuchâtel
- Assurance maladie dans le canton du Jura
- Assurance maladie dans le canton de Berne
- Assurance maladie dans le canton de Soleure
- Assurance maladie dans le canton de Bâle
- Assurance maladie dans le canton d'Argovie
- Assurance maladie dans le canton de Lucerne
- Assurance maladie dans le canton de Zug
- Assurance maladie dans le canton de Zürich
- Assurance maladie dans le canton de Saint-Gall
- Assurance maladie dans le canton des Grisons
- Assurance maladie dans le canton du Tessin

Your financial security needs
- Accéder à la propriété
- Constituer une épargne et placer mon argent
- Couvrir les besoins financiers à venir de mes enfants
- Economiser des impôts
- Garantir un revenu ou un capital à mes proches en cas de décès ou d’invalidité
- Guaranteeing my salary in the event of absence from work
- Planifier ma retraite
- Préparer ma retraite en tant qu’indépendant

Your legal and material security needs
- Cover my legal costs and benefit from advice
- Protect my household contents and my home
- Protect my data and prevent cybercriminal attacks
- Answer for damage caused to a third party

Work-related insurance requirements
- Insuring domestic staff against accidents

Your personal situation

I am getting divorced

I am a cross-border worker

I am moving to Switzerland

I am unemployed

I work abroad

I am going to live abroad

I need to notify the death of a relative

Completing your civilian or military service

I am (soon to be) a homeowner

I am moving house or relocating

I am (soon to be) retired

I am (soon to be) a parent

I employ domestic staff

I am a student or am entering professional life

I am single or in a couple

Groupe Mutuel Customer Services

contacts and services
- Request a document
  - Order a certificate of insurance
  - Download a referral voucher
  - Order my insurance card
  - Order a copy of a document
  - Order a copy of an invoice
  - Activate payment by direct debit
  - Order a copy of my statement of benefits
  - Order a document for the tax authorities
  - Download a model power of attorney
  - Order a statement of account
- Report an accident or a claim
  - Report an accident to AMB basic health insurance
  - Report an accident to Groupe Mutuel basic health insurance
  - Report an accident WITHOUT incapacity for work
  - Report a claim relating to the Internet
  - Report an accident WITH incapacity for work
  - Report an incapacity for work due to illness
  - Report a claim relating to legal protection insurance
  - Report a claim under my household contents or personal liability insurance
- Manage payments and refunds
  - Send an invoice for refund
  - Ask a question about my refunds
  - Ask a question about my invoices and payments
  - Ask a question about subsidies
- Manage or change my contract
  - Change contract management
    - Ungroup my family’s contracts
    - Request invoices separately
    - Group my family’s contracts
    - Set up your account in the Customer Area
  - Cancel my contract
    - Announce the death of a family member
    - Terminate basic health insurance when leaving Switzerland
    - Switch insurance companies
  - View and change my contract
    - Suspend / reactivate my basic insurance
    - Suspend / reactivate the accident risk in my basic insurance
    - Change my deductible
    - Receive information about my contract
- Change my personal data
  - Change my personal information
  - Change my address
  - Change my marital status
  - Change my bank account number
- Receive information on my benefits
  - Find a recognised therapist for my psychotherapy
  - Find a recognised alternative medicine treatment
  - Ask a question about my statement of benefits
- Share an idea or make a complaint
  - Make a complaint to Groupe Mutuel
  - Make a suggestion to Groupe Mutuel
- Contact a Groupe Mutuel administrative department
  - Contact the Marketing Department
- Request an insurance quote
- Medical advice and telemedecine
- Groupe Mutuel branch
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- Formulaire général
- Communication and Marketing
- Do you have questions about your 2024 premiums?

Your Customer Area
- Your frequently asked questions on the Customer Area
  - Access
  - Login
  - Insurance certificate
  - Documents
  - Invoices
  - Personal information, changes and settings
  - Compassana
  - Ada « symptom checker »
  - Pregnancy+

Your advantages with Groupe Mutuel

Compassana

Customer account
- GMnet
- GMapp, Groupe Mutuel’s mobile app

Self-service
- Report a claim
- Report an accident
- Family ungrouping and regrouping
- Useful documents
- Referral certificates

Refunds
- Understanding your statement of benefits
- Deadlines
- Invoices
- Maternity
- Document request
- Basic health insurance (AOS/OKP)
- Hospitalisation
- Medication and check-ups
- Glasses and contact lenses
- Transport and rescue
- Approved therapists, therapies and care facilities
- Dental care
- Care home (EMS)
- Home care and home help

Approved facilities and healthcare providers
- Other recognised providers
- Networks and lists of doctors
- Cantonal hospitals
- Approved cure facilities
- Outpatient treatment
- Pharmacies and medicines
- Medical aids and appliances
- Fitness and health promotion

FAQ – Frequently asked questions
- Receive my invoices
- Understanding my bills
- Pay my bills
- Subsidies
- Federal and environmental taxes
- Accidents
- Telemedicine partner
- Hospitalisation
- Request for documents
- Insurance card
- Basic health insurance (LAMal/KVG)
- Deductible
- Approved therapists, doctors, therapies and cure facilities
- Treatment abroad
- Complaints
- Tax
- Termination
- My contract
- My personal data
- Legal protection and Patrimony
- Maternity
- Some basic insurance models such as the “telemedicine” and “pharmacy” models have been upgraded to a “flexible” model
- LeClub
- Changes to the special terms and conditions of the insurance models OptiMed (RS) and PrimaCare (RF)

Health programmes and information

LeClub
- Toutes les offres
  - Santé et Bien-être
    - Karin Herzog
  - Tourisme
  - Sport
  - Familles et Loisirs
  - Divers
- Concerts LeClub
- Concours LeClub

Glossary

Free callback service

Corporate clients

Our Corporate insurance policies

Daily allowance insurance
- Daily allowance insurance pursuant to LAMal/KVG
- Insurance for daily allowance benefits pursuant to LCA/VVG
- Comparison table
- Challenge
- Supplemental maternity insurance
- Supplemental insurance for paternity leave

Accident insurance
- Extended LAA/UVG accident insurance
- Insurance for domestic staff
- Comparison table
- Compulsory accident insurance under LAA/UVG
- Accident insurance supplemental to the LAA/UVG (LAAC/UVGZ)

Legal protection for your employees

Health insurance framework contracts
- Students supplemental health insurance
- Employees supplemental health insurance

Our pension solutions

Groupe Mutuel Prévoyance-GMP
- GMP Foundation
- GMP benefits
- GMP Portal
- Request a document
- Request a document
- Request a document
- Request a document

Opsion Collective Foundation
- Collective Foundation Opsion
- Benefits under Opsion Collective
- Opsion portals
- Request a document

Opsion Vested Benefits
- Opsion Vested Benefits Foundation
- Solutions Opsion Vested Benefits
- Opsion Vested Benefits portals
- Services
- Request an insurance quote
- Request a document

Pension Services
- Actuarial services
- Investment advice
- Legal advice and training
- Pension fund management

Plan based on legal requirements

Customised plan

Comparison table

Your insurance needs

Expand with Groupe Mutuel
- Promote your company thanks to LeClub

Receive information about your insurance
- Understanding my pension certificate
- Extending my accident insurance

Receive an occupational insurance offer
- Insure your company
- Insure a domestic worker
- Insure your employees for medical care
- Parental leave
- Insurance as a self-employed person

Corporate Health Management

CorporateCare

HumanCare

Customer services

Useful documents

Information on working life

Notifications and forms
- Employee accident or illness reporting

Frequently asked questions
- Coronavirus
- Accident insurance (LAA/UVG)
- Death
- Incapacity for work
- Daily allowance
- Disability (AI/IV)
- Occupational Pension (LPP/BVG)
- Retirement
- Merger of MASA and GMA SA
- Corporate customer area

Contact us

Discover the Corporate customer area

Groupe Mutuel

Our organisation

Our mission and Code of Conduct

History of Groupe Mutuel

Our governance

Key figures
- Groupe Mutuel Health
- Groupe Mutuel Life Insurance
- Groupe Mutuel Corporate clients
- Groupe Mutuel Patrimony

Data protection

Jobs and careers

Politics

Le systéme de santé Suisse

Sessions parlementaires

Groupe de réflexion

Prises de position
- Papiers de positionnement
- Consultations

La recherche au Groupe Mutuel
- Etudes
- Projets en cours
- Projets terminés

Our commitments

Our commitment to culture and sports
- Cultural event
- Sports events
- Swiss Sports Aid Foundation

Our commitment to innovation and economy
- Rentrée de l’économie valaisanne (REV WW)
- Our economic partners
- ESG Charter

Our commitment to training
- Apprenticeship

Our commitment to our customers
- What our insured members say
- What our corporate clients say
- Groupe Mutuel Foundation

Media and communication

Press area
- Media contact persons
- Press releases
- Revue de presse
- Conférences de presse

Communication
- Photos and logos
- Brand identity

Intermediaries’ Space

Groupe Mutuel Academy

Our benefits
- Benefits for brokers
- Benefits for intermediaries

xNet extranet for intermediaries

Contact the Groupe Mutuel