CallDoc is the most effective way to receive medical advice wherever and whenever you want. This alternative basic health insurance model offers remote medical consultations by voice or video call, depending on your needs and preferences.
The ordinary deductible is CHF 300 for adults and CHF 0 for children.
I can reduce my premium by increasing my deductible.
With our online offers programme, you are able to calculate the premium for the health coverage of your choice. You may save your offer or ask to receive it, without any obligation on your part. You can also conclude your insurance directly online.
By phone
0800 808 848 (freephone number)
08.00 – 18.00 from Monday to Friday, except on public holidays
By email
After two reminders for non-compliance (“breach”) with the rules of CallDoc insurance in the same calendar year, you will be transferred to the standard compulsory health insurance model.
If you suffer from a chronic illness, you must ask Medgate to provide you with a referral for your specific condition so that you are able to follow your treatment without having to contact the call-centre before each appointment. Such referrals are valid until the end of the year and must be renewed between October and December for the following year.
Yes, you must call Medgate to inform them of this change in your treatment plan. This obligation to call replaces the requirement to send a referral voucher.
