Basic insurance with medical consultations by phone or video, 24/7

CallDoc is the most effective way to receive medical advice wherever and whenever you want. This alternative basic health insurance model offers remote medical consultations by voice or video call, depending on your needs and preferences.


  • In the event of a health problem, I first contact the telemedicine partner and follow the recommendations.
  • If a medical consultation is necessary, a doctor will contact me for a consultation by phone or video.
  • If it is necessary to see a doctor, the telemedicine partner will refer me to the appropriate general practitioner or specialist.


  • I do not have to contact the telemedicine partner first in the following cases:
    • emergencies
    • gynaecological check-ups and treatments
    • check-ups and treatments related to pregnancy
    • eye check-ups and treatments
    • dental check-ups and treatments
    • paediatric check-ups and treatments
    • chronic illness check-ups and treatments


Available Deductibles

The ordinary deductible is CHF 300 for adults and CHF 0 for children.
I can reduce my premium by increasing my deductible.

Deductibles : Adults and Children

My advantages

  • Savings: I am able to benefit from an attractive discount.
  • Accessibility: I receive medical advice at any time and can see a doctor wherever I am.
  • Promptness: I avoid going to hospital or waiting for an appointment with my doctor when it is not necessary.
  • By choosing an alternative basic health insurance model, I am able to select the coverage that best suits my lifestyle and to be financially rewarded for using health services responsibly.

Calculate your insurance premium online

  • With our online offers programme, you are able to calculate the premium for the health coverage of your choice. You may save your offer or ask to receive it, without any obligation on your part. You can also conclude your insurance directly online.

  • Calculate my premium in the online offers system

Request advice
  • By phone

  • 0800 808 848 (freephone number)
    08.00 – 18.00 from Monday to Friday, except on public holidays

  • By email

  • Form to request a contact

Frequently asked questions

After two reminders for non-compliance (“breach”) with the rules of CallDoc insurance in the same calendar year, you will be transferred to the standard compulsory health insurance model.

If you suffer from a chronic illness, you must ask Medgate to provide you with a referral for your specific condition so that you are able to follow your treatment without having to contact the call-centre before each appointment. Such referrals are valid until the end of the year and must be renewed between October and December for the following year.

Yes, you must call Medgate to inform them of this change in your treatment plan. This obligation to call replaces the requirement to send a referral voucher.

Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111