FAQ – Frequently asked questions

Our answers to the most frequently asked questions

You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.

What is your subject of interest?

Customer Area
Receive my bills
Understand my bills
Pay my bills
Insurance card
Basic health insurance (LAMal/KVG)
Treatment abroad
Alternative Medicine
Approved therapists, doctors, therapies and cure facilities
Subsidies
Accidents
Federal and environmental taxes
Hospitalisation
Termination
Request for documents
Deductible and co-insurance
Complaints
Tax
My contract
My personal data
Legal protection and Patrimony
Maternity
Refunds
LeClub
Changes to the CP LAMal/KVG

Online form

Do you have questions? Use the online form.

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Glossary

You don’t understand a health insurance term? Check out our glossary

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StarterSafe package

Greater financial security and a secure future

Your Customer Area

Make your life easier

ProVista

A lump-sum in the event of disability or death due to accident

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Basic health insurance

Supplemental health insurance

Packages

Death or loss of earning capacity

Savings and investments

Full-range pension coverage from A to Z

Ask for advice

Legal protection

Personal liability and household insurance

LegalSafe package

Accident insurance

Daily allowance insurance

Manage your contract

Modify your data

Request documents

Report an accident or a claim

Health

Financial security

Legal and material security

Optimise your insurance costs and save money

Your personal situation

Our solutions for families

Individual retirement solutions

Find anything

Customer services

Customer account

LeClub