FAQ – Most frequently asked questions

You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.

Invoices

Subsidies

Federal taxes, environmental tax

Accidents

Medi24

Payment methods

Hospitalisation

Request for documents

Insurance card

Basic health insurance (compulsory)

Deductible

Approved therapists, doctors, therapies and cure facilities

Treatment abroad

Complaints

Tax

Termination

My contract

My personal data

Legal protection and Patrimony

Maternity

LeClub

Refunds

Can’t find the answer to your question? Send us your question via our online form.

Announce a change in your personal situation or report an accident or claim.

ACCESS ANNOUNCEMENTS

You don’t understand a health insurance term? Check out our glossary

ACCESS THE GLOSSARY

My pharmacist, my first point of contact

Family discovery on Saturday 14 September 2019

Compensation in the event of damage or theft

Your health insurance data on your smartphone