FAQ – Frequently asked questions

You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.

Invoices

Subsidies

Federal taxes, environmental tax

Accidents

Medi24

Payment methods

Hospitalisation

Request for documents

Insurance card

Basic health insurance (compulsory)

Deductible

Approved therapists, doctors, therapies and cure facilities

Treatment abroad

Complaints

Tax

Termination

My contract

My personal data

Legal protection and Patrimony

Maternity

LeClub

Refunds

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What type of ward upon admission to hospital?

Your rights in the case of a medical dispute

A doctor 24 hours a day, 7 days a week

Your insurance data in one single app