FAQ – Frequently asked questions

Our answers to the most frequently asked questions

You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.

Coronavirus

Invoices

Subsidies

Federal taxes, environmental tax

Accidents

Telemedicine partner

Payment methods

Hospitalisation

Request for documents

Insurance card

Basic health insurance (compulsory)

Deductible

Approved therapists, doctors, therapies and cure facilities

Treatment abroad

Complaints

Tax

Termination

My contract

My personal data

Legal protection and Patrimony

Maternity

LeClub

Refunds

Simplified “family doctor” models

Do you have questions? Use the online form.

Announce a change in your personal situation or report an accident or claim.

ACCESS ANNOUNCEMENTS

You don’t understand a health insurance term? Check out our glossary

ACCESS THE GLOSSARY

Allowance for children with cancer

Go to our Contact Page

My pharmacist is my first point of contact

Say goodbye to paper