Receive my invoices
Our answers to the most frequently asked questions
You can find here the answers to our insured members’ most frequently asked questions.
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Receive my invoices
Thanks to the e-bill feature of PostFinance and the Swiss banks, you may receive and pay your invoices easily, securely and without using paper.
Your Customer Area also allow you to receive your bills electronically and to view your payments history at any time.
You receive a new/rectified invoice in two cases:
• A change has been made to your contract (suspension or reinstatement of the accident risk, change of address including a change of tariff zone, change or termination of one or several insurance branches).
• Your cantonal subsidy has been added, changed or cancelled.
New/rectified invoices always show the number and date of the cancelled invoice.
You can receive your invoices monthly, quarterly, bi-annually or annually. Choose the frequency that suits you best and contact us to let us know.
Several reasons may explain why you may not have received your invoice within the usual time frame:
- Invoices are sent by second class mail (B). They may still be in the post.
- The post office may sometimes mishandle or lose correspondence.
- We may not have your new address in our records.
If you have been waiting for your invoice for more than 10 days, please contact our Customer Services who will enquire about the cause of the delay and send you a new invoice if necessary. Your Customer Area also allows you to manage your invoices efficiently, quickly and securely. Feel free to contact us if you are interested in signing up.
If your doctor has entered an agreement with us, he/she can send medical invoices directly to the health insurance (“third-party payer” system). Otherwise, compulsory health insurance (LAMal/KVG) provides that insured persons pay for their medical expenses, which are then refunded by the health insurer, upon presentation of the original invoice (“third-party guarantor" system). The insurer deducts from the refunded amount the cost-sharing amounts (deductible and 10% co-insurance).
Reminders are sent automatically. If you paid your invoice shortly after the payment deadline, it is likely that our reminder and your payment crossed. Please check your bank/postal statement to confirm that the amount has been debited. If this is the case, you can ignore the reminder.
However, it may be that the reminder relates to a different premium from the one you paid. In this case, please check the period covered by our reminder.
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