Understanding my bills

Our answers to the most frequently asked questions

You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.

Understanding my bills

How do I understand my benefits’ statement?

You can see an example of a detailed statement on our page Understanding my statement.

What is the amount of CHF 15/day that appears on my cost-sharing statement following my recent hospitalisation?

In the event of hospitalisation, in addition to the annual deductible and co-payment (the insured person’s contribution of 10% of the costs, less the amount of the deductible), the insured person pays a contribution of CHF 15/day towards the costs of hospitalisation. This amount is set by the Swiss Federal Council. Children as well as young adults in training (19-25 years) do not pay this contribution. This contribution is also not charged during hospital stays in the event of maternity. For more information, see our page “Understanding your statement of benefits”.

I have received a copy of an invoice that was intended for Groupe Mutuel (third-party payer). Why did I receive this document and what must I do?

Since 1 January 2022, all healthcare providers are legally required to send you a copy of the invoices issued in the third-party payment system, so that you can check the invoices.
Since the healthcare provider has sent us the original document, the copies are sent to you for information and must not be sent to the insurance.