Our answers to the most frequently asked questions
You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.
Groupe Mutuel does not work with external companies (call-centres) that carry out telemarketing calls. We are doing everything we can to try to stop these methods. Unfortunately, it is extremely difficult to reach the people behind these calls. If you receive these so-called "cold" calls, you send us the information you have, such as the telephone number of the callers or the name under which they present themselves. We will report the case to the competent penal authorities.
To prevent these inconveniences, you have two options:
- Ask Swisscom local.ch to add the asterisk sign (*) next to your address. This sign, placed next to your address in the directory, indicates that you refuse business calls. If a call-centre tries to contact you, ask them for the name of the company that is the authorised representative and report it to consumer services. You can request to add the asterisk by calling 0848 86 80 80 86, or by internet by changing your entry in local.ch.
- Activate your operator's filter. If you are a Swisscom customer, you can activate the Callfilter. A significant portion of business calls will be blocked before they reach you.
For more information, you can consult the page dedicated to Telemarketing at local.ch
I am not satisfied with a procedure or decision made by your insurance company and I would like to inform you about it. How can I contact you?
Your comments are important to us and we are doing our utmost to meet your expectations, within the limits of our legal and regulatory framework.
You can contact us by post at the address
Rue des Cèdres 5
or by email at the address email@example.com
Groupe Mutuel does not collect any extra charges for telephone calls. The current rate from a landline or mobile phone in Switzerland to a Groupe Mutuel business number (0848) is 8 cts per minute.
If you notice a charge on your telephone bill, it is mainly due to your telephone operator (landline or mobile). If this should be the case, we recommend that you contact your operator.