FAQ – Frequently asked questions
Our answers to the most frequently asked questions
You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.
Your insurance/client number can be found on your insurance certificate (under your name) and on the invoices you receive. However, it does not appear on your card.
This number is useful for the different healthcare providers you visit. With this number, they may access your insurance coverage and invoice us directly for their fees.
Please report the loss or theft of your card to us as soon as possible via the document request form, or by mail, email or telephone. We will order a new card. It will be sent to you within four to six weeks of the announcement. The insurer reserves the right to charge a CHF 20 administrative fee for this procedure. Furthermore, you must immediately suspend the lost or stolen card by calling 032 625 42 22 (hotline of the Veka centre).