FAQ – Frequently asked questions
Our answers to the most frequently asked questions
You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.
Your insurance number can be found on your insurance certificate (under your date of birth) and on the invoices received.
It can also be found on your insurance card, if the card was issued from May 2019 onwards. However, it is not shown on older cards.
You do not need to take care of this. We automatically replace insurance cards that are due to expire.
This number is useful to the various healthcare providers you consult. With this number, they have access to your insurance coverage and can invoice us directly for their fees.
If your card is lost or stolen, contact the Veka centre hotline immediately on 032 625 42 22 to suspend it. You can then order a new card from us using the document request form or by contacting us by post, email or telephone. Your new card will reach you within four to six weeks. The insurer reserves the right to charge the administrative costs of this procedure (CHF 20).
You can order a new card using the document request form, by post, email or telephone. It will be sent to you within four to six weeks.