Our answers to the most frequently asked questions
You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.
Yes, healthcare providers have been informed about the delay in insurance cards. You should receive your new card in the coming weeks.
If you are insured with Groupe Mutuel for basic health insurance, your digital insurance card is available to you and your family on our application.
- Find out how to create your account now on our Customer Area page.
Your insurance number can be found on your insurance certificate (under your date of birth) and on the invoices received.
It can also be found on your insurance card, if the card was issued from May 2019 onwards. However, it is not shown on older cards.
You do not need to take care of this. We automatically replace insurance cards that are due to expire.
This number is useful to the various healthcare providers you consult. With this number, they have access to your insurance coverage and can invoice us directly for their fees.
If your card is lost, contact the Veka centre hotline immediately on 032 625 42 22 to have it suspended. You can then order a new card from us using the document request form.
Your new card will reach you within four to six weeks. The insurer reserves the right to charge the administrative costs (CHF 20).
How do I get a new insurance card to replace the one I currently have (change of name, defective card, etc.)?
You can order a new card using the document request form, by post, email or telephone. It will be sent to you within four to six weeks.
No, since the end of August 2020 discounts are only available upon presentation of the SunCard. However, since you are insured with Groupe Mutuel, you may benefit from this card until 28 February 2021 and you can use it free of charge for one year. After this date, you may purchase or renew the SunCard at half price.