FAQ – Frequently asked questions
Our answers to the most frequently asked questions
You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.
Approved therapists, doctors, therapies and cure facilities
Please contact our services to check whether the therapist and treatment are approved by Groupe Mutuel and that your supplemental insurance coverage is intended for this purpose.
If your doctor is a certified general practitioner, according to the Swiss Medical Association (FMH), you may consult the doctor directly. This rule also applies to specialists, unless it is specified in your contract that you need to go through your family doctor.
Before any cure, your doctor must send us a request for treatment, specifying the place where he wants to send you. We will then check whether the facilities are approved.
The hostofinder.ch website offers you a service for comparing and locating Swiss hospitals by type and speciality. The website also provides information on quality of care and patient satisfaction.