FAQ – Frequently asked questions
Our answers to the most frequently asked questions
You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.
You may ask to change the amount of your deductible for 1 January of the coming year, using our online form.
- Do you wish to reduce your deductible? Your request must reach us before the last working day of November.
- Do you wish to increase your deductible? You have until the last working day of the year to send us your request.
Your insurance certificate and policies give you all the details of your coverage.
The "Insurance certificate" section shows your basic insurance coverage with the name of its model. The “Insurance policy” section shows the supplemental coverage you have taken out. Each branch mentioned on this document refers you to the corresponding general or specific insurance conditions. You will find your insurance conditions in your insurance records or on our website.
Yes, the contract expires automatically and tacitly, unless you send us a written notice of termination.