FAQ – Most frequently asked questions
Our answers to the most frequently asked questions
You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.
You can change your deductible only for the beginning of a year. Such a change is therefore not possible in the course of the year. If you want to change your deductible for the following year, you must send us your request in writing (form or letter) before 30 November of the current year. The different rates for the following year will be available on our website as soon as the new premiums are announced (in the course of October).
Your insurance certificate and policies give you all the details of your coverage.
The "Insurance certificate" section shows your basic insurance coverage with the name of its model. The “Insurance policy” section shows the supplemental coverage you have taken out. Each branch mentioned on this document refers you to the corresponding general or specific insurance conditions. You will find your insurance conditions in your insurance records or on our website.
Yes, the contract expires automatically and tacitly, unless you send us a written notice of termination.