Pay my bills
Our answers to the most frequently asked questions
You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.
Pay my bills
A QR-bill is a new invoice format that will permanently replace the red and orange payment slips in Switzerland from 30 September 2022.
More details and information on the QR-bill can be found on the Swiss Confederation's website. If you have any further questions, please contact your bank directly.
Yes. As soon as you have received our first QR-bill, you will have to cancel your current standing order and create a new one. The QR-bill contains all payment details, including the QR-IBAN, which you will have to specify in your new standing order.
Yes. As soon as you have received our first QR-bill, you will have to change your payment template in your e-banking system. The QR-bill contains all the payment details, including the QR-IBAN, which you will have to specify in your new template.
You have a postal account:
Complete and send us the “Direct Debit” form , by which you authorise us to debit directly your postal account for the various amounts due to us.
You have a bank account:
Complete our online form and we will send you an LSV form. Please return it to us duly certified by your bank.
We will not be able to change the method of collection of future invoices until we have received the authorisation from your bank. In the meantime, you may still receive invoices. In this case, please pay them as before, using the payment slips sent previously.
Your health insurance premiums are payable in advance. This means that the payment deadline is the last day of the month preceding the corresponding premium month. For example, the premium invoice for May expires on 30 April.
Payment arrangements (extension of a deadline or payment by instalments) depend on the circumstances and are granted at certain conditions.
Please contact our customer service department on 0848 803 111 to discuss your options.