Do you have questions about your supplemental insurance? EVA is here to help you 24/7 with clear and personalised answers.
Find EVA directly on your Groupe Mutuel app.
Chat with EVA
Understanding the details of supplemental insurance isn’t always simple. EVA is here to make your life easier: she explains your benefits clearly, guides you based on your contract type, and helps you make the most of your coverage.
* Currently, some supplemental insurance plans are still being integrated into EVA’s system and may not yet be available. If EVA isn’t visible in your app yet, she likely will be soon!
... EVA answers you in just a few seconds!
Using EVA is your choice and implies consent to the processing of your data (including health data) in accordance with our Privacy Policy.
EVA is a virtual assistant developed by Groupe Mutuel to help you better understand the benefits covered by your supplemental insurance. EVA provides you with personalised answers based on your contracts, without using technical language, to simplify your day-to-day management.
Here are some questions you could ask EVA in connection with your supplemental insurance contract:
At the moment, EVA will not be able to help you with the following issues:
Yes, you can use EVA for yourself or for another member of your household who is linked to the same Customer Area account and for whom you are responsible for contracts. Answers are customised according to the contracts associated with the profile chosen at the start of the conversation.
EVA can be accessed via the Groupe Mutuel mobile application. There are two ways to find EVA in your Customer Area:
Yes, EVA is available in French, German, English and Italian.
No, access to EVA is free for all insured persons.
When you interact with EVA, we process the information exchanged, in a secure
manner, in order to provide you with the services associated with EVA, to improve our
products and services as well as your customer experience.
Yes, when using EVA, all information provided, including your sensitive personal data, is recorded and processed by Groupe Mutuel in accordance with our Confidentiality Policy.
If EVA does not answer your question or if you have any doubts, you will be offered a call back so that you can obtain further information from an adviser. In this case, please do not hesitate to give feedback on your experience at the end of your conversation with EVA.
Feedback from users is essential for the continuous improvement of EVA. You can share your opinion directly at the end of your conversation with EVA.
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