Insurance to cover risks and disputes on the Internet
The Internet has become an increasingly important part of our lives. Online payments, content sharing on social networks, online shopping, etc. All of these activities are opportunities for people with bad intentions to target you. Thanks to the extensive range of services offered by CyberProtect, you and your family are able to enjoy the Internet with greater peace of mind.
Whatever the device (computer, tablet, mobile phone), I am able to browse, read, view, play, listen, or make purchases on the Internet in a safer way and with the advice and support of specialists.
In the event of fraud, ransom demands, theft, cybermobbing or other Internet-related malicious acts, CyberProtect's partners offer technical and legal assistance.
I have unlimited access to the digital protection platform MyCyberProtect, which monitors the security of my personal data on a daily basis and offers several protection software packages for free download.
Main areas and insured benefits
Insured areas and benefits
A handbook of advice and good practices and prevention software are available. You will also benefit from a real-time alert system to inform you in case of a threat.
Advice and monitoring
If you have any doubts or questions, specialists are available to help you over the phone. The use of your personal data is continuously monitored via the online platform MyCyberProtect.
Technical support and coverage for Internet-related claims
The specialists of our partner Europ Assistance (Suisse) SA offer assistance seven days a week, from 08.00 to 23.00:
- in case of general incidents or hardware and software problems;
- in case of malicious acts (bugs, ransom demands, attacks on personality on the Internet, etc.).
Assistance and legal protection in the event of disputes on the Internet
The lawyers and jurists of our partner Dextra Protection juridique SA:
- defend your rights, even abroad;
- compensate you for the costs of legal proceedings;
- provide compensation for any financial losses incurred (up to CHF 10,000) if the legal proceedings are not sufficient, despite the validity of your claim.
Assistance for the management of digital data after death
CyberProtect offers a service for identifying and closing the deceased’s online accounts
For an individual person (coverage for the policyholder and for any under-age persons staying with him/her temporarily)
For a family (coverage for the policyholder and persons living in the same household as the policyholder)
Costs and compensation
Legal protection for the Internet
No limit on the amount for cases handled by Dextra Protection juridique SA
Up to a maximum of CHF 300,000 for the costs of independent lawyers and court fees (CHF 50,000 if the case does not concern Swiss or EU/EFTA/UK law)
Up to CHF 3,000
Financial losses due to embezzlement or as a result of e-commerce orders, etc.
Up to a maximum of CHF 10,000
Psychological support costs
Up to CHF 1,000
Phone hotline, 24/7, from 08.00 to 23.00
Advice for installing and configuring programs as well as for data backup (cloud)
Support in the event of incidents (bugs, data loss, hardware usage problems, printer, Wi-Fi, etc.)
Remote technical assistance
Removal of malware
Unlocking a hacked computer
Deletion or flooding of data on the Internet in case of personality damage
Assistance with ransom operations
Legal defence in case of disputes
Undelivered or faulty goods when shopping online
Fraudulent financial transactions charged to the insured person
Problems when booking a hotel room or bed & breakfast
Sextorsion and damage to reputation
Assistance in the event of death
Management of digital data following death
Search on the Internet for any digital presence
Identification of accounts (social networks) and deletion or transfer of these accounts to a third party
Report a claim
How do I report a technical or digital claim?
Report your claim to CyberProtect assistance
0800 803 903 (7/7, 8am to 11pm) or +41 58 758 71 12 from abroad
Prevention: I receive advice and software to prevent digital risks, on the online platform mycyberprotect.ch.
Protection: I am covered by legal insurance against any financial losses.
Assistance: I can request free IT assistance seven days a week and I am assisted in my efforts to manage the digital data of a deceased family member.