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Our answers to the most frequently asked questions
You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.
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- In your browser, you must enter your email address as well as your password to log into the account. You will then receive an SMS code on your mobile phone every time you log on.
- In your application, you must enter your email address as well as your password or Touch-ID to log into the account. You will then receive an SMS code on your mobile phone the first time you log on.
If you do not receive the SMS code, please restart your device. If the problem persists, please contact your telephone operator directly.
If you have forgotten your password, you can use the feature “Have you forgotten your password?”. A code will be sent to you by SMS text message. Once the SMS code has been validated, a new temporary password will be sent to you by email within the next few minutes.
If you wish to change the email address associated with your account, please send us your new address in writing, by email to Customer.Area@groupemutuel.ch
Unfortunately, it is not possible to use the same email address for several accounts.
Unfortunately, it is not possible to use the same telephone number for several accounts.
In your application, select the menu "Account and settings", "Login and security" and then activate the connection to your account via Face/Touch-ID.
Help
If you have any questions regarding the use of the Customer Area (e.g. connection or navigation problems), our hotline is at your disposal by telephone or e-mail.
058 758 71 71 (8 cts./min.)
from Monday to Friday from 08:00 to 18:00
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