Our answers to the most frequently asked questions

You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.


  • In your browser, click on “Pending invoices” on the homepage and select the relevant year. The status on the right-hand side shows you the status of your invoice.
  • In your application, click on the icon “My invoices” at the bottom of the page or in the menu under “My invoices”. Select the relevant invoice to view the details and status of the invoice.

Unfortunately, there is no option to pay your invoices via the Customer Area. However, you may pay your invoices by eBill or by direct debit (LSV/SDD). If you wish to pay by direct debit, please request a form from our Customer Services by sending an email to:

We also offer payment by electronic invoice, whereby your invoices are automatically sent to your e-banking/e-finance account. You can easily pay them in just a few clicks and view them in PDF format. All you need to do is to open an e-banking account with your financial institution.

In order for us to be able to send you your invoices electronically, you must authorise Groupe Mutuel to do so in your e-banking/e-finance account.

Read more information about eBill here:


If you have any questions regarding the use of the Customer Area (e.g. connection or navigation problems), our hotline is at your disposal by telephone or e-mail. 

058 758 71 71
from Monday to Friday from 08:00 to 18:00

Contact by E-mail
Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111