Personal information, changes and settings

• In your browser, click on your profile at the top-right of your screen, "My addresses" and select "Postal addresses". Update the requested information and click on “Send”.
• In your application, in the menu, press "Account and settings", "Personal information" and then select the "Contact address" icon. Update the requested information and click on “Change address”.

• In your browser, click on your profile at the top right of your screen, then “My preferences" and select the desired language.
• In your application, in the menu, select “Account and setting”, and “Language”. Select the desired language.

• In your browser, click on the menu “Contracts”, “Update my contracts”. Select the required change from the different options. Update your information and click on “Send”.
• In your application, in the menu, select "Contracts" and then "Modify" at the top right. Select the required modification from the different options. Update the requested information and click on “Confirm updates”.
• You can also watch the tutorial video on “how make changes to your insurance contract” on the Groupe Mutuel YouTube channel.

• In your browser, click on your profile at the top-right of your screen, then “My login details”. Change your phone number in the relevant field and click on “Save”.
• In your application, it is unfortunately not possible to change your login details.

Simply send us a power of attorney duly dated and signed, as well as the relevant ID documents.  In the reason for consultation, please tick the box "Special access for users of the Customer Area". The power of attorney can be sent to us by post or as an attachment by email to clients@groupemutuel.ch.

• In your browser, it is unfortunately not possible to access the insurance cards.
• In your application, go to the homepage and slide the data at the top to the left. Click on “Insurance card”. Available for basic health insurance

• In your browser, click on your profile at the top-right of your screen, then “My preferences". Select the type of invoice delivery and click on "Save".
• In your application, select the menu "Account and settings", "Receiving invoices" and then activate the sending of invoices by post.

Please be reminded that only future invoices will be sent to you by post.

• Unfortunately, there is no option in your browser to delete your account. However, you can send us your request to delete your account by email: Customer.Area@groupemutuel.ch.
• In your application, in the menu, select “Account and settings”, and “Delete my account”. Check the box "Yes, delete my data" and click on "Delete my account".

• In your browser, click on the bell icon on the top-right and then delete the notification.
• In your application, in the menu, click on the bell icon at the top of the screen and then slide the notifications left to remove them.