Virtual Assistant EVA

• The conversation can be personalised according to your current contracts. 

• 24/7 availability to answer your questions. 

• Instant access to the relevant sources of information (special terms and conditions). 

• Simplification of insurance terms to better understand your benefits and how they are covered.  

• Available to all members of your family, depending on the policies in force. 

• Multilingual access (FR, DE, EN, IT). 

Here are some questions you could ask EVA in connection with your supplemental insurance contract: 

• I need to change my glasses. Am I entitled to a reimbursement?  

• Is acupuncture reimbursed? 

• I'm going to the United States, am I covered in the event of a health problem? 

At the moment, EVA will not be able to help you with the following issues: 

• Receipt of documents and payments 

• Reimbursement status 

• Contract changes 

• Interactions with Groupe Mutuel outside the EVA conversation 

• Status of current modifications 

• Detailed understanding of an invoice 

• List of therapists 

Yes, you can use EVA for yourself or for another member of your household who is linked to the same Customer Area account and for whom you are responsible for contracts. Answers are customised according to the contracts associated with the profile chosen at the start of the conversation. 

EVA can be accessed via the Groupe Mutuel mobile application. There are two ways to find EVA in your Customer Area:   

• Via the main menu of your application by clicking on “Check my coverage with EVA”. 

• Via the “My Health” tab, by clicking on “Supplemental insurance(s)”. 

Yes, EVA is available in French, German, English and Italian. 

No, access to EVA is free for all insured persons. 

When you interact with EVA, we process the information exchanged, in a secure
manner, in order to provide you with the services associated with EVA, to improve our
products and services as well as your customer experience.

Yes, when using EVA, all information provided, including your sensitive personal data, is recorded and processed by Groupe Mutuel in accordance with our Confidentiality Policy.

If EVA does not answer your question or if you have any doubts, you will be offered a call back so that you can obtain further information from an adviser. In this case, please do not hesitate to give feedback on your experience at the end of your conversation with EVA. 

Feedback from users is essential for the continuous improvement of EVA. You can share your opinion directly at the end of your conversation with EVA.