Our answers to the most frequently asked questions
You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.
- In your browser, click on the menu “Communications”, “My documents”. Select the PDF icon of the document “Insurance certificate”. If you cannot find it, your insurance certificate may have been sent to you the year before. In this case, the year can be changed by using the available filter.
- In the application, click on the “Document” icon at the bottom of the page or in the menu under “My documents”. Select the PDF icon of the document “Insurance certificate”.
If you have any questions regarding the use of the Customer Area (e.g. connection or navigation problems), our hotline is at your disposal by telephone or e-mail.
058 758 71 71
from Monday to Friday from 08:00 to 18:00