Ask a question about my statement of benefits

Do you have any questions about a statement of benefits? We will be happy to answer them.

Ask your question online

Our online form allows you to contact Groupe Mutuel to ask us any question with a single click.

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Online customer area

You can access the history of your statements and reimbursements at any time via the GMnet portal or on your GMapp mobile app.

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Frequently asked questions

Part of the costs of your medical treatments are payable by yourself. Your contribution to costs includes the following items:

  • the annual deductible;
  • a 10 % share of the costs exceeding the deductible (subject to a maximum of CHF 700/year for adults and CHF 350/year for children); and
  • a contribution of CHF 15/day when staying in hospital.

You may contact us by email or by phone or via the contact form. Please specify the required statement dates. We will send you the document as soon as possible.
You can also get an overview of your situation on our GMnet platform or the mobile application GMapp.

Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111