Refunds

of medical invoices

You can find below the most frequent questions and answers relating to refunds.
Click on your subject of interest.

Approved therapists, therapies and care facilities

Your doctor must send us a coverage request, either by post to:
Groupe Mutuel, Rue des Cèdres 5, P.O. Box, 1919 Martigny
or by email to: prestations@groupemutuel.ch.
We will assess our contribution to costs based on your insurance plan and request.

The compulsory insurance (AOS/OKP) covers a maximum of nine physiotherapy sessions per medical prescription. The first session must take place within five weeks following the medical prescription. A new medical prescription is required if the number of sessions is extended.

The compulsory insurance (AOS/OKP) covers a maximum of nine occupational therapy sessions per medical prescription. The first session must take place within eight weeks following the medical prescription. A new medical prescription is required if the number of sessions is extended.

The compulsory insurance (AOS/OKP) covers a maximum of six nutritional advice sessions per medical prescription. If additional sessions are required, the prescription can be renewed.

Compulsory health insurance (AOS/OKP) covers:

  • psychiatric treatment by a psychiatrist
  • delegated psychotherapy by a psychologist under the responsibility of a psychiatrist who issues the invoice
Some supplemental insurance plans cover:
  • psychotherapy carried out by an independent psychologist recognised by Groupe Mutuel.

Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111