of medical invoices
You can find below the most frequent questions and answers relating to refunds.
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Our average time needed for reimbursement is around two weeks. You must expect a further period of one week before you receive the refund statement.
Yes. Computerised payments are processed at the end of every week. The corresponding amounts reach the bank or postal account of the insured person a few days later. The accompanying statements are placed in an envelope at the beginning of the week and sent by second class mail to limit administrative costs. It is therefore normal that refund statements reach insured persons later.
As from 1 January 2022, the limitation period for your right to be reimbursed has been extended from two to five years.
This period also applies to claims that have arisen before 1 January 2022, provided that they are not yet time-barred on that date.