of medical invoices
You can find below the most frequent questions and answers relating to refunds.
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Yes. Invoices you send us simultaneously are handled by different services within our Benefits Department. Invoices do not all follow the same route and are not dealt with by the same person. Therefore, they may be refunded on different dates.
Part of the costs of your medical treatments are payable by yourself. Your contribution to costs includes the following items:
- the annual deductible;
- a 10 % share of the costs exceeding the deductible (subject to a maximum of CHF 700/year for adults and CHF 350/year for children); and
- a contribution of CHF 15/day when staying in hospital.
Please send your original medical invoices to this address only:
Groupe Mutuel, Rue des Cèdres 5, P.O. Box, 1919 Martigny
No, we do not send labels or other means of identification of invoices to our insureds. The service providers are required to identify their invoices electronically and indicate the following identification information listed in Art. 59 of the Ordinance on Healthcare Insurance (OAMal/KVV).