Do you have any questions about your contract? Our employees will be happy to answer them. Contact us so that we may help you manage your insurance.
Our online form allows you to contact Groupe Mutuel, to ask us all the questions you may have with just one click.
+41848 803 111
Monday to Friday from 08:00 until 18:00
On your Customer Area, save time by updating your deductible yourself.
Create your account ExploreIf you have no legal authority, you must have a power of attorney signed by the person concerned (or his/her legal representatives).
You can find a pre-filled power of attorney on our page Useful documents.
This document, completed and signed by you and the relevant person, must be returned to us together with a photocopy of your identity cards or passports.
The Insurance certificate and Insurance policy document that you receive when signing up, and then each October when your new premiums are announced, gives you all the details of your coverage.
The “Insurance certificate” section shows your compulsory health insurance model under the Federal Law on Health Insurance (LAMal/KVG).
The “Insurance policy” section shows the supplemental coverage you have taken out under the Federal Law on Insurance Contracts (LCA/VVG).
Each insurance mentioned on this document refers you to the corresponding general or specific terms and conditions of insurance. You will find the terms and conditions of insurance in your insurance records or on our website.
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