Add or Change Your Family Doctor

You can change your primary care physician from the 1st day of the month following your request. For adult policyholders with OptiMed (RS) insurance, the chosen doctor must appear on the list of doctors in your region. Please complete the form below to submit your modification request.

New family doctor

PrimaCare (RF) or PrimaFlex (RX): you are free to choose your own family doctor.
OptiMed (RS):  you must choose a family doctor from one of the OptiMed lists.

 

  

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Frequently asked questions

If you have opted for the health network system, you are free to choose a general practitioner, provided that he/she is on the lists of doctors in the network. These lists are available on our website:
Optimed Network

You are not required to consult your general practitioner beforehand in certain specific cases (e.g. for consultations with a gynaecologist, eye specialist, etc.).
You will find all the necessary information in your special terms and conditions of insurance.

It’s an alternative model to the standard basic health insurance model. You receive the same benefits as with a standard basic health insurance model but pay a lower premium. In return, you agree to first see the family doctor you have chosen.

Your family doctor, also known as “general practitioner (GP)”, examines you and refers you to a specialist if necessary. This avoids unnecessary consultations and helps to reduce health care costs.

If your family doctor or another doctor refers you to a specialist, you must ask your GP to draw up a short certificate, i.e. a "referral voucher". Some doctors send it to us electronically. If this is not the case, you can ask your doctor for the referral voucher (a simple signed note is sufficient, mentioning the specialist recommended and the period of validity of the certificate). You can send it to us by post or via your online customer area.

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<strong>Flexibility of choice</strong><br />
PrimaFlex

Flexibility of choice
PrimaFlex

Save up to 24% on your premiums.

Condition: you must first consult one of four possible first points of contact: a partner pharmacy, our telemedicine partner, the Ada symptom checker or your family doctor.

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<strong>Health networks</strong><br />
OptiMed

Health networks
OptiMed

Save up to 24% on your premiums.

Condition: you must choose a doctor from one of the OptiMed lists as your first point of contact. You call on this doctor first, who then refers you to a specialist if necessary.

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<strong>Family doctor</strong><br />
PrimaCare

Family doctor
PrimaCare

Save up to 15% on your premiums.

Condition: you must notify us of your family doctor beforehand. You call on this doctor first, who then refers you to a specialist if necessary.

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