Basic insurance with family doctor

The PrimaCare insurance model is a cost-effective alternative to standard insurance. You are free to choose the general practitioner who you will consult first in all medical matters.


  • When signing up to the insurance, I am free to choose my general practitioner.
  • I consult this doctor first in all medical matters (except in an emergency or in cases specified in the terms and conditions of insurance).
  • This doctor will provide medical care or refer me to the relevant specialist or medical facilities.


  • I can sign up to this model regardless of which canton I live in.


Available Deductibles

The ordinary deductible is CHF 300 for adults and CHF 0 for children.
I can reduce my premium by increasing my deductible.

  • Savings: I am able to benefit from an attractive discount.
  • Trust: I have a relationship of trust with my general practitioner.
  • Simplicity: I can choose this insurance model while keeping my current family doctor.

Request advice

Do you have any questions about PrimaCare? Our specialist advisers are here to help.

Frequently asked questions

Your basic insurance covers standard hospital care in the general ward of a hospital listed by your canton of residence (Art. 41, para. 1bis LAMal/KVG).

For children up to the age of 18, the basic health insurance contributes to the costs of glasses and contact lenses up to CHF 180 per year. For adults, the basic health insurance only pays a contribution in special cases following surgery or an ophthalmic illness, for purchases made in Switzerland and if prescribed by an ophthalmologist.

For more information, please go to the page “Cover my expenses for glasses/contact lenses

To pay your bills, you can choose between different payment methods. We recommend using the direct debit system (for bank or post office accounts) or the e-bill.

Direct debit (bank or post office account)
All your bills will be debited directly from your bank or post office account.

  • You have a post office account: Complete and send us the form, by which you authorise us to debit directly your post office account for the different amounts due.
  • You have a bank account: Complete our online form and we will send you the LSV form by which you authorise us to debit directly your bank account for the different amounts due.  Please then return the form to us duly certified by your bank. Please note that registration may take several weeks. If you no longer receive a payment slip with our bills, this means that the direct debit has been activated.

In the meantime, if you still receive bills with payment slips, please pay them as before.

If you have an e-banking/e-finance account, your bills will be sent directly to your account and you will only have to validate them. To sign up for this payment method, please go to the website

Payment slip
You can pay your bills using the payment slip enclosed with our bills, either via your e-banking / e-finance account, via a payment order or by going to a post office counter.

  • e-banking / e-finance: Simply go to your e-banking/e-finance account, either by scanning the QR code or by entering the information on the payment slips enclosed with our invoices.
  • Payment at the post office counter: At the post office counter, you can pay in cash using the payment slip enclosed with our bill.

    However, please note that for basic insurance, you will be charged an additional fee for using this payment method.

    This is because post office fees represent a cost of around CHF 6,5 million for Groupe Mutuel, which has a direct impact on the insurance premiums of all customers. In order not to pass on postage costs to all our insureds, you will be charged the following additional costs if you use this method of payment as part of your compulsory health insurance.
    • Payments up to CHF 50: CHF 1.20
    • Payments up to CHF 100: CHF 1.60
    • Payments up to CHF 1,000: CHF 2.35
    • Payments up to CHF 10,000: CHF 3.95
    • In addition, for every CHF 10,000: CHF 1.25

Bank / post office standing payment order
Simply order the payment order form from your financial institution, fill it in and send it to your bank/post office with the payment slips so that they can make the payments for you. Please note that depending on the financial institution, this service may incur additional costs.

We strongly advise against the use of standing orders or payment templates as the reference numbers are different for each bill.

Yes, anyone legally resident in Switzerland must take out compulsory health insurance within three months of taking up residence or being born. If the person in question does not sign up on their own or if they are not signed up by their legal representative within this period, they will be automatically registered by the canton or commune of residence.

In the event of an unjustifiable delay in signing up to the insurance, interest on arrears will be charged by the insurer.

See all FAQs
Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111