Ask a question about subsidies

Depending on your income and canton of residence, you may be eligible for an insurance premium reduction, in the form of a subsidy. How do I go about this? Where do I send my request? Ask us your question directly and we will reply as soon as possible.

Retour

Ask your question online

With our online form, ask your questions about subsidies with just one click.

Contact

Call us

+41848 803 111
Monday to Friday, from 8:00 – 12:00 / 13:00 – 17:30 (8cts/min.)

Find more information

The website of the Swiss Confederation provides you with the latest information about health insurance premiums and premium reductions.

Go to

Frequently asked questions

Do subsidies appear on the insurance certificate?

For legal reasons, subsidies are not shown on the insurance certificate, but only on the premium invoices.

My premium has not been adjusted despite my entitlement to a subsidy. Why?

There are two possible reasons:

We have not yet received the cantonal decision on your entitlement to a subsidy: the cantonal office has not yet taken a decision or the name of the health insurer shown in the decision is incorrect. If the wait is long (more than three months), please contact your cantonal office to find out the reasons for the delay.
The decision on your entitlement to a subsidy has only recently been sent to us and has been entered into your file. You will receive a corrected or additional invoice within three weeks.

How do I change my health insurance?

A change of health insurance must be notified directly by the former insurer to the competent cantonal body. The canton is then responsible for forwarding the subsidy decision to the new insurer. The insured person is not required to do anything.

However, it is recommended to contact the competent office if the decision is late in reaching the new insurer (i.e. more than two months after the beginning of the new contract).