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Do you need a copy of your statement of benefits? Send us a request and we will send you your document as soon as possible.

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Find all your statements of benefits at any time via the GMnet portal or on your GMapp mobile app.

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Frequently asked questions

Yes. Computerised payments are processed at the end of every week. The corresponding amounts reach the bank or postal account of the insured person a few days later. The accompanying statements are placed in an envelope at the beginning of the week and sent by second class mail to limit administrative costs. It is therefore normal that refund statements reach insured persons later.

Your healthcare provider may have agreed with your insurer to submit invoices based on the “third-party payer” system (the insurer pays the bill and then charges the co-insurance amount to the insured member). Your healthcare provider must send you a copy of the invoice. If not, you can ask for a duplicate. Under the “third-party guarantor” system (the insured person pays the invoice and obtains subsequent reimbursement by the health insurer), the invoice is sent directly to the insured person.

Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111