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Do you have any questions regarding the reimbursement of your healthcare bills? We will be happy to answer them.

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Frequently asked questions

I have received your refund statement, but it appears that you are only partially refunding the cost of some invoices. Why is that?

Part of the costs of your medical treatments are payable by yourself. Your contribution to costs includes the following items:

the annual deductible;
a 10 % (20% for some brand-name medicines) share of the costs exceeding the deductible (subject to a maximum of CHF 700/year for adults and CHF 350/year for children); and
a contribution of CHF 15/day when staying in hospital.

I sent you several invoices in the same envelope. Some of them do not appear on my refund statement. Is this possible?

Yes. Invoices you send us simultaneously are handled by different services within our Benefits Department. Invoices do not all follow the same route and are not dealt with by the same person. Therefore, they may be refunded on different dates.