Order a copy of a document

Do you need an insurance document? Send us a request and we will send you your copy as soon as possible.

Order your document online

Our online form allows you to request a copy of your insurance documents with just one click.

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Online customer area

Make life easier for yourself by ordering your document directly via the GMnet portal or on your GMapp mobile app.

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Frequently asked questions

If you have no legal authority, you must have a power of attorney signed by the person concerned (or his/her legal representatives).
You can find a pre-filled power of attorney on our page Useful documents
This document, completed and signed by you and the relevant person, must be returned to us together with a photocopy of your identity cards or passports.

Please send us your request online. We will send you the certificate as soon as possible.  If your request is urgent, please call our Customer Services on 0848 803 111. This document can be drawn up in the three national languages and in English.
If you are travelling to Russia, you need to take out Mundo supplemental insurance, unless you have similar coverage with another insurance company.

Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111