Your Customer Area

From a mobile application or via a computer, you can easily manage your health insurance, wherever and whenever you wish.

A portal to make your life easier




Your medical invoices?

  • Scan and send your invoices and referral vouchers without delay
  • Monitor the status of your refunds at all times

Your documents?

  • Find all your documents in one place (insurance certificates, statement of benefits, letters, tax certificates, etc.)
  • Set your notifications so that you don’t miss anything

Your contracts?

  • Save time by updating your contracts and personal information yourself

Interesting offers?

  • Take advantage of our exclusive LeClub discounts on a number of products and services

Your data is secure

  • Your data is protected by a personal username, a password and an access code.

Log in to the Compassana app directly from your Customer Area

Make your life easier and monitor your health thanks to services available exclusively to Groupe Mutuel insureds.



Get free Premium access to the Pregnancy+ application through your Customer Area

Track your baby's growth closely and get access to video classes such as prenatal yoga, interactive tools such as contraction and kick counters, and expert advice on all aspects of pregnancy and childbirth.

Now available in your Groupe Mutuel app


Your insurance card always at hand

Find your insurance card in digital format, for you and your family (available for basic insurance).

How do you wish to register?

Sign up to to the Customer Area in five minutes, thanks to the mobile app!

  • Download the Groupe Mutuel application
  • Create your account using the form
  • Scan an identity document and take a photo of yourself (selfie)
  • Receive a temporary password via SMS text message and choose a new password.

It's easy to sign up to the Customer Area from your browser

  • Go to the registration page of your Customer area
  • Create your account using the form
  • Scan the QR code on the screen with your phone (not necessary if you are using your smartphone) 
  • Scan an identity document and take a photo of yourself (selfie).
  • Receive a temporary password via SMS text message and choose a new password.

Sign up

Would you prefer to receive your login details by post?

  • Simply choose the option "Receive my user ID by post"
  • You will receive your temporary password by mail within five to seven days

  • You will then be able to set your new password.

Digital or paper invoices, you get to choose!

  • Once your account has been created, your premium invoices and co-insurance statements will be directly available in your Customer Area under “My invoices”.
  • A notification will be sent to you by email or on your smartphone.
  • If you also wish to receive your invoices by post, you can simply activate this option in “ Receiving invoices ” in “ Account and settings ”.

Experience the best customer app!

According to the Swiss Institute for Quality Tests (ISTQ), we are pleased to offer the best customer application in the health insurance market in 2022.

Discover in a video how easy it is to make changes to your insurance contract

Do you have any questions?

Call our Customer Area Hotline on 058 758 71 71 (8 cts./min.)
Write to us at:

Go to the FAQ to find the most frequently asked questions concerning your Customer Area

Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111