Insurance to cover risks and disputes on the Internet

The Internet has become an increasingly important part of our lives. Online payments, content sharing on social networks, online shopping, etc. All of these activities are opportunities for people with bad intentions to target you. Thanks to the extensive range of services offered by CyberProtect, you and your family are able to enjoy the Internet with greater peace of mind.


    • Whatever the device (computer, tablet, mobile phone), I am able to browse, read, view, play, listen, or make purchases on the Internet in a safer way and with the advice and support of specialists.
    • In the event of fraud, ransom demands, theft, cybermobbing or other Internet-related malicious acts, CyberProtect's partners offer technical and legal assistance.
    • I have unlimited access to the digital protection platform MyCyberProtect, which monitors the security of my personal data on a daily basis and offers several protection software packages for free download.
Main areas and insured benefits

Insured areas and benefits

  • Prevention services
  • A handbook of advice and good practices and prevention software are available. You will also benefit from a real-time alert system to inform you in case of a threat.
  • Advice and monitoring
  • If you have any doubts or questions, specialists are available to help you over the phone. The use of your personal data is continuously monitored via the online platform MyCyberProtect.
  • Technical support and coverage for Internet-related claims
  • The specialists of our partner Europ Assistance (Suisse) SA offer assistance seven days a week, from 08.00 to 23.00:

    - in case of general incidents or hardware and software problems;
    - in case of malicious acts (bugs, ransom demands, attacks on personality on the Internet, etc.).
  • Assistance and legal protection in the event of disputes on the Internet
  • The lawyers and jurists of our partner Dextra Protection juridique SA:

    - defend your rights, even abroad;
    - compensate you for the costs of legal proceedings;
    - provide compensation for any financial losses incurred (up to CHF 10,000) if the legal proceedings are not sufficient, despite the validity of your claim.
  • Assistance for the management of digital data after death
  • CyberProtect offers a service for identifying and closing the deceased’s online accounts

Monthly premium

  • For an individual person (coverage for the policyholder and for any under-age persons staying with him/her temporarily)
  • CHF 7.10/month
  • For a family (coverage for the policyholder and persons living in the same household as the policyholder)
  • CHF 9.70/month

Costs and compensation

  • Legal protection for the Internet
    • No limit on the amount for cases handled by Dextra Protection juridique SA
    • Up to a maximum of CHF 300,000 for the costs of independent lawyers and court fees (CHF 50,000 if the case does not concern Swiss or EU/EFTA/UK law)
  • Ransom demands
  • Up to CHF 3,000
  • Financial losses due to embezzlement or as a result of e-commerce orders, etc. 
  • Up to a maximum of CHF 10,000
  • Psychological support costs
  • Up to CHF 1,000

Monthly premium

  • Phone hotline, 24/7, from 08.00 to 23.00
    • Advice for installing and configuring programs as well as for data backup (cloud)
    • Support in the event of incidents (bugs, data loss, hardware usage problems, printer, Wi-Fi, etc.)
  • Remote technical assistance
    • Removal of malware
    • Unlocking a hacked computer
    • Data recovery
    • Deletion or flooding of data on the Internet in case of personality damage
    • Assistance with ransom operations
  • Legal defence in case of disputes
    • Undelivered or faulty goods when shopping online
    • Fraudulent financial transactions charged to the insured person
    • Identity theft
    • Problems when booking a hotel room or bed & breakfast
    • Cybermobbing
    • Sextorsion and damage to reputation
  • Assistance in the event of death
    • Management of digital data following death
    • Search on the Internet for any digital presence
    • Identification of accounts (social networks) and deletion or transfer of these accounts to a third party
Report a claim

How do I report a technical or digital claim?

  • Report your claim to CyberProtect assistance
  • 0800 803 903 (7/7, 8am to 11pm) or +41 58 758 71 12 from abroad
    • Prevention: I receive advice and software to prevent digital risks, on the online platform
    • Protection: I am covered by legal insurance against any financial losses.
    • Assistance: I can request free IT assistance seven days a week and I am assisted in my efforts to manage the digital data of a deceased family member.

Calculate your insurance premium online

  • Our online offers system allows you to rapidly calculate your premium, without any obligation on your part. If you accept the offer, simply print it out and send us the proposal form duly signed.

  • Calculate my premium in the online offers system

Request advice

Request advice

  • By phone

  • 0800 808 848 (freephone number)
    08.00 – 18.00 from Monday to Friday, except on public holidays

  • Par E-mail

  • Form to request a contact
Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111