FAQ – Frequently asked questions

Our answers to the most frequently asked questions

You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.

Coronavirus

The costs of tests are only covered for suspected cases of Covid-19. Tests for the purpose of travelling, for example, are not covered. Screening tests that are covered by health insurance are reimbursed as follows: vaccination against COVID-19 will be fully reimbursed, without taking into account the deductible amount or 10% co-insurance. Costs are divided between the Swiss Confederation, cantons and health insurance companies.

Coronavirus vaccination invoices are sent directly to your insurance company. However, should you receive an invoice, you can ask the healthcare provider to correct it and send you a refund if you have already paid.

To find out whether you are among those eligible for the vaccine or for more details on how to get vaccinated, please go to the Coronavirus page on the website of the Swiss Confederation.

The Federal Office of Public Health (FOPH) can answer a number of questions (ofsp.ch) and has made available a coronavirus self check-up: https://check.bag-coronavirus.ch/screening.

The coronavirus disease is particularly dangerous for persons over 65 years of age and those already suffering from a disease. A person is considered to be at risk if he or she suffers from one of these diseases:

  • high blood pressure
  • diabetes
  • cardiovascular diseases
  • chronic respiratory diseases
  • weakened immunity due to disease or therapy
  • cancer.

Follow these rules to protect others as well as yourself:

  1. Keep your distance as much as possible (1.5 metres if possible) when you are in a group of people (public transport, shops, work, etc.).
  2. Wash your hands carefully and as often as possible.
  3. Avoid physical contact when greeting others (no handshakes, kisses, etc.).
  4. Cough or sneeze into your elbow or into a tissue and throw it away as soon as possible in a dustbin.

If you are directly impacted by the crisis, please contact us on 0848 803 111 for a payment arrangement or to extend the deadline.

Yes, coronavirus screening tests covered by the health insurance are reimbursed as follows: 

  • tests carried out before 25 June 2020 are covered by the health insurance, less the deductible and co-insurance, for patients with severe symptoms or a possible risk of complication.
  • tests carried out after 25 June 2020 are covered by the Swiss authorities, without taking into account the deductible and co-insurance, for patients with specific symptoms or as a result of close contact with a person who has tested positive. Costs are reimbursed by the health insurance company, which will charge them afterwards to the Swiss authorities.
  • In addition to the standard tests, rapid diagnostic tests carried out from 2 November 2020  onwards will be covered by the Swiss authorities, without taking into account the deductible and co-insurance.
Invoices for coronavirus screening tests covered by the Swiss Confederation are sent directly to your health insurance company. If you receive an invoice directly, you may return it to the healthcare provider and request that they correct the invoice and send you a refund if you have already paid.

If the terms and conditions for coverage by the Swiss Confederation are not met, for example if the test was requested by you or your employer, the costs are at the expense of the requesting party.

According to the Federal Office of Public Health (FOPH), the priority is to wash your hands thoroughly. Therefore, hand disinfectant gel is not refunded as a means of prevention.

Treatments recognised by the compulsory health insurance (LAMal/KVG) cover treatments related to the Coronavirus. Therefore, you are covered by compulsory health insurance in case of illness abroad. This coverage also applies in the event of being placed in quarantine in a hospital abroad.

If you have subscribed to Mundo, this insurance also covers a number of additional costs up to CHF 100,000 per calendar year.

You can send your documents online via our GMnet customer area or our GMapp mobile application. Of course, you can always send your documents to us by post to:

Groupe Mutuel
Rue des Cèdres 5
P.O. Box
1919 Martigny

Groupe Mutuel letterboxes have been back in service since 4 May and are emptied daily. We are doing all we can to reduce processing times as much as possible.

Our Customer Services are available to help you on 0848 803 111, Monday to Friday from 08.00 to 18.00. You can also use our live-chat as well as the call-back service available on our contact page.

No. According to the terms and conditions, Mundo insurance does not cover travel cancellations.

We are still available by telephone on 0800 808 848, from Monday to Friday from 08.00 to 18.00, except on public holidays. We also look forward to welcoming you in one of our agencies.

To find out all you need to know about the coverage of coronavirus-related benefits by corporate insurance, please go to the frequently asked questions for employees of companies insured with Groupe Mutuel.

Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111