FAQ – Frequently asked questions
Our answers to the most frequently asked questions
You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.
The coronavirus disease is particularly dangerous for persons over 65 years of age and those already suffering from a disease. A person is considered to be at risk if he or she suffers from one of these diseases:
- high blood pressure
- cardiovascular diseases
- chronic respiratory diseases
- weakened immunity due to disease or therapy
Follow these rules to protect others as well as yourself:
- Keep your distance as much as possible (1.5 metres if possible) when you are in a group of people (public transport, shops, work, etc.).
- Wash your hands carefully and as often as possible.
- Avoid physical contact when greeting others (no handshakes, kisses, etc.).
- Cough or sneeze into your elbow or into a tissue and throw it away as soon as possible in a dustbin.
If you are directly impacted by the crisis, please contact us on 0848 803 111 for a payment arrangement or to extend the deadline.
Yes, coronavirus screening tests covered by the health insurance are reimbursed as follows:
- tests carried out before 25 June are covered by the health insurance, less the deductible and co-insurance amounts;
- tests carried out after 25 June are covered by the Swiss authorities, without taking into account the deductible and co-insurance amounts. The costs are reimbursed by the health insurance company, and then subsequently charged to the Swiss authorities.
Benefits not related to coronavirus testing remain covered by the health insurance company and are subject to the usual cost-sharing amounts.
According to the Federal Office of Public Health (FOPH), the priority is to wash your hands thoroughly. Therefore, hand disinfectant gel is not refunded as a means of prevention.
Treatments recognised by the compulsory health insurance (LAMal/KVG) cover treatments related to the Coronavirus. Therefore, you are covered by compulsory health insurance in case of illness abroad. This coverage also applies in the event of being placed in quarantine in a hospital abroad.
If you have subscribed to Mundo, this insurance also covers a number of additional costs up to CHF 100,000 per calendar year.
You can send your documents online via our GMnet customer area or our GMapp mobile application.
Of course, you can always send your documents to us by post to:
Rue des Cèdres 5
Groupe Mutuel letterboxes have been back in service since 4 May and are emptied daily. We are doing all we can to reduce processing times as much as possible.
Our Customer Services are available to help you on 0848 803 111, Monday to Friday from 08.00 to 18.00. You can also use our live-chat as well as the call-back service available on our contact page.
No. According to the terms and conditions, Mundo insurance does not cover travel cancellations.
We are still available by telephone on 0800 808 848, from Monday to Friday from 08.00 to 18.00, except on public holidays.
To find out all you need to know about the coverage of coronavirus-related benefits by corporate insurance, please go to the frequently asked questions for employees of companies insured with Groupe Mutuel.