FAQ – Frequently asked questions
Our answers to the most frequently asked questions
You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.
The coronavirus disease is particularly dangerous for persons over 65 years of age and those already suffering from a disease. A person is considered to be at risk if he or she suffers from one of these diseases:
- high blood pressure
- cardiovascular diseases
- chronic respiratory diseases
- weakened immunity due to disease or therapy
Follow these rules to protect others as well as yourself:
- Keep your distance as much as possible (2 metres if possible) when you are in a group of people (public transport, shops, work, etc.).
- Wash your hands carefully and as often as possible.
- Avoid physical contact when greeting others (no handshakes, kisses, etc.).
- Cough or sneeze into your elbow or into a tissue and throw it away as soon as possible in a dustbin.
- Stay at home from now on. The only exceptions are when you have to do grocery shopping, go to the doctor or pharmacy, help someone who needs support, or go to work because working from home is not possible.
- If you have any symptoms, phone your doctor or the hospital but do not leave the house.
As with other laboratory tests, Coronavirus screening tests are covered by insurance, less the deductible and co-insurance amounts, if they have been prescribed by an approved doctor.
According to the Federal Office of Public Health (FOPH), the priority is to wash your hands thoroughly. Therefore, hand disinfectant gel is not refunded as a means of prevention.
If it is an emergency, you can see another doctor without a referral voucher. For other medical treatments, please call your general practitioner (GP) and ask him/her to send you a referral voucher by post.
Yes, you may also contact your pharmacist by phone. He/she will be able to assess your health condition remotely and recommend the appropriate measures.
Yes, you must still contact the call centre before each appointment. Furthermore, in case of symptoms, the Swiss authorities recommend that you call the doctor or hospital before leaving the house in order to avoid infecting other people.
Treatments recognised by the compulsory health insurance (LAMal/KVG) cover treatments related to the Coronavirus. Therefore, you are covered by compulsory health insurance in case of illness abroad. This coverage also applies in the event of being placed in quarantine in a hospital abroad.
If you have subscribed to Mundo, this insurance also covers a number of additional costs up to CHF 100,000 per calendar year.
You can send your documents online via our GMnet customer area or our GMapp mobile application.
Of course, you can always send your documents to us by post to:
Rue des Cèdres 5
No, they are no longer in service. All documents must be sent to us by post.
Our Customer Services are available to help you on 0848 803 111, Monday to Friday from 08.00 to 18.00. You can also use our live-chat as well as the call-back service available on our contact page.
No. According to the terms and conditions, Mundo insurance does not cover travel cancellations.
We are still available by telephone on 0800 808 848, from Monday to Friday from 08.00 to 18.00, except on public holidays.
To find out all you need to know about the coverage of coronavirus-related benefits by corporate insurance, please go to the frequently asked questions for employees of companies insured with Groupe Mutuel.
For your employer’s accident insurance to cover the accident, you must be paid a salary and work more than eight hours a week. If this is not the case, your health insurance will cover the accident.