FAQ – Frequently asked questions

Our answers to the most frequently asked questions

You can find here the answers to our insured members’ most frequently asked questions.
Simply click on your subject of interest.


The Federal Office of Public Health (FOPH) can answer a number of questions (ofsp.ch) and has made available a coronavirus self check-up: https://check.bag-coronavirus.ch/screening.

The coronavirus disease is particularly dangerous for persons over 65 years of age and those already suffering from a disease. A person is considered to be at risk if he or she suffers from one of these diseases:

  • high blood pressure
  • diabetes
  • cardiovascular diseases
  • chronic respiratory diseases
  • weakened immunity due to disease or therapy
  • cancer.

Follow these rules to protect others as well as yourself:

  1. Keep your distance as much as possible (1.5 metres if possible) when you are in a group of people (public transport, shops, work, etc.).
  2. Wash your hands carefully and as often as possible.
  3. Avoid physical contact when greeting others (no handshakes, kisses, etc.).
  4. Cough or sneeze into your elbow or into a tissue and throw it away as soon as possible in a dustbin.

If you are directly impacted by the crisis, please contact us on 0848 803 111 for a payment arrangement or to extend the deadline.

Yes, coronavirus screening tests covered by the health insurance are reimbursed as follows:

  • tests carried out before 25 June are covered by the health insurance, less the deductible and co-insurance amounts;
  • tests carried out after 25 June are covered by the Swiss authorities, without taking into account the deductible and co-insurance amounts. The costs are reimbursed by the health insurance company, and then subsequently charged to the Swiss authorities.
Invoices for coronavirus screening tests will be sent directly to your insurance company. If you receive an invoice directly, the refund procedure remains the same: you send the invoice to the insurance company, which will then send you a refund. The costs of tests are covered if symptoms are identified and if the test is carried out by a doctor/hospital licensed under the compulsory health insurance (LAMal/KVG) or by test facilities made available by the canton. Common symptoms are muscle pain, fever, fever-like sensations, respiratory insufficiency, sore throat, sudden loss of smell and/or taste, cough (irritating dry cough). More rarely: conjunctivitis, headache, cold, gastrointestinal symptoms. Please note that the systematic screening of company employees is not covered by the Swiss Confederation or the health insurer.

According to the Federal Office of Public Health (FOPH), the priority is to wash your hands thoroughly. Therefore, hand disinfectant gel is not refunded as a means of prevention.

Treatments recognised by the compulsory health insurance (LAMal/KVG) cover treatments related to the Coronavirus. Therefore, you are covered by compulsory health insurance in case of illness abroad. This coverage also applies in the event of being placed in quarantine in a hospital abroad.

If you have subscribed to Mundo, this insurance also covers a number of additional costs up to CHF 100,000 per calendar year.

You can send your documents online via our GMnet customer area or our GMapp mobile application. Of course, you can always send your documents to us by post to:

Groupe Mutuel
Rue des Cèdres 5
P.O. Box
1919 Martigny

Groupe Mutuel letterboxes have been back in service since 4 May and are emptied daily. We are doing all we can to reduce processing times as much as possible.

Our Customer Services are available to help you on 0848 803 111, Monday to Friday from 08.00 to 18.00. You can also use our live-chat as well as the call-back service available on our contact page.

No. According to the terms and conditions, Mundo insurance does not cover travel cancellations.

We are still available by telephone on 0800 808 848, from Monday to Friday from 08.00 to 18.00, except on public holidays.

To find out all you need to know about the coverage of coronavirus-related benefits by corporate insurance, please go to the frequently asked questions for employees of companies insured with Groupe Mutuel.

Groupe Mutuel

Rue des Cèdres 5 Case postale, 1919 Martigny    |    +41 0848.803.111