The main changes have been made to Article 10 to provide a better customer experience for insured persons:
1) who move to a region where their insurance model is no longer available;
2) who can no longer be followed by their family doctor (e.g. when the doctor retires).
Currently, these people can already opt for a new insurance model. People in “situation 2” can also choose a new family doctor.
In future, in “situation 2”, if the insured person fails to respond, Groupe Mutuel will be able to choose a new family doctor without the person's consent, based on the doctor most frequently consulted by this person. If this is not possible, as in “situation 1”, the insured person will be transferred to a similar model in order to continue to benefit from an lower premium (until now, the insured was transferred to the standard model, which resulted in a significant premium increase).